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10-31-2014 02:48 PM
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  1. Rod Iron's Avatar
    As we all know 8.1 is here and it's looking like those of us on Sprint are gonna get the shaft again!
    Microsoft says ask the carrier
    Sprint says ask Samsung
    and Samsung says....

    Dear GH,

    Thank you for contacting Samsung Telecommunications America.

    After reviewing your email, we understand that you want to know the information regarding the availability of updates for your Samsung ATIV S Neo phone(SPH-I800).

    We understand your requirement for the updates.

    We have checked the information and would like to inform you that the device currently operates on Windows Phone 8 operating system, version 2216.14.01.2 and as of now there are no further updates. We are unable to speculate when/if a Software revision might be available due to the fact that it might lead to confusion. However, if there are any updates available you will be notified by the carrier or the information will be posted on Samsung website. Access the web-link below wherein you will have information regarding the updates available for the device and if there are any updates available, the information will be updated in the link.

    Yep it's not looking good.
    xandros9 likes this.
    07-28-2014 02:08 AM
  2. hotphil's Avatar
    That's a stock 1st line support answer from an overseas call/query handling centre that doesn't know where to find the info you've asked for.
    peacefulberry and xandros9 like this.
    07-28-2014 02:23 AM
  3. caliborn's Avatar
    Also Sprint had already communicated around the time of Build 2014 that both the 8XT and Ativ S Neo would be getting 8.1

    Sprint confirms Windows Phone 8.1 update for HTC 8XT and Samsung ATIV S Neo this summer | Windows Phone Central
    xandros9 likes this.
    07-28-2014 03:59 PM
  4. Rod Iron's Avatar
    I tried again and pointed out the WP versions and also informed them the phone wasn't even in the drop down list.

    Dear GH

    Thank you for contacting Samsung Telecommunications America.

    After reviewing your email, we understand that you want to know the information regarding the availability of the updates for your Samsung Ativ S Neo phone(SPH-I800).

    We apologize for any inconvenience caused and thank your for bringing to our attention regarding the phone model number missing in the drop down list.

    We would like to inform you that Samsung releases the updates in co-ordination with the carrier after thorough testing. The carrier specific Apps are also being tested prior sending the updates to the devices.

    Currently, the device operates on Windows Phone 8 operating system, version 2216.14.01.2 and as of now there are no further updates. We are unable to speculate when/if the software revision might be available due to the fact that it might lead to confusion. However, if there are any updates available, you will be notified by the carrier or the information will be posted on Samsung website. If any update is available, the information will be posted on the web-link below.
    07-28-2014 07:04 PM
  5. Rod Iron's Avatar
    I tried Samsung one last time. Again I outlined that I wanted the Windows Phone OS update but once again they ignored it and only talked about the firmware. This time they gave a link that does nothing but tell you how to check for updates that we all know aren't there.

    Dear GH,

    Thank you for contacting Samsung Telecommunications America.

    Thank you for your correspondence. We are glad to assist you with the required information.

    We have checked the details for you, we see that the current software version on your phone is 2216.14.01.2, it is not upto date, please update the device using below link.

    Link : How do I update my Samsung Windows Phone? : Sprint Cell Phones | Samsung

    We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by your service provider. Please feel free to check with us periodically for updates.

    Samsung always strives towards customer satisfaction. Your satisfaction is utmost important to us.
    07-29-2014 05:16 AM
  6. micallan_17's Avatar
    Yeah samsung support seems like they have no idea what windows phone 8.1 is, i asked them about the update on twitter and tey replied qith a totally different answer for my question here was my question:

    @SamsungMobileUS hi any updates on the windows phone 8.1 update for samsung devices? - 29 Jul

    And their answer:

    @twindos17 Sorry, we don't have any news to share with you about upcoming devices. Thanks for checking in!

    So i sent another tweet but so far no response yet.
    07-29-2014 11:53 AM
  7. Ashish Gupta888's Avatar
    I can't stop laughing after reading all replies by Samsung and those prove Samsung support sucks. RIP Samsung :-D
    07-29-2014 01:14 PM
  8. johnskrilla's Avatar
    Samsung don't give a damn about WP...
    Sent from Nokia Lumia 925 using Tapatalk
    metalchick719 likes this.
    07-29-2014 01:18 PM
  9. Rod Iron's Avatar
    It really seems like they have no fluckin clue doesn't it? And yet neither MS nor Sprint has an answer either. It has been reported on Sprint forum that you can take your phone to a Windows store for the update. I'll try it this weekend.
    07-29-2014 04:32 PM
  10. peacefulberry's Avatar
    Lol. This was funny...but what they're saying is what the current build is. Some manufacturers dont confirm software updates because its ultimately up to each carrier. For instance, most carriers issued gdr3 for wp8 except for tmobile. Updates are usually constructed of os updates, manufacturer updates, and carrier updates. Its the carrier who decides when your update should be issued. I know its frustrating. :(
    07-29-2014 04:42 PM
  11. Rod Iron's Avatar
    Sprint didn't issue GDR3 either, they claim its up to Samsung. Who really knows? There all pointing the boney finger of blame at each other.
    07-29-2014 05:11 PM
  12. Vitor Salvatore Pierce's Avatar
    Did you know that in Brazil Samsung abandoned the Ativ S in GDR1, right?
    Reminding that in Brazil has unlocked devices, the "CV"s.
    07-29-2014 09:28 PM
  13. Rod Iron's Avatar
    Apparently taking your phone to a MS store was a hoax. I called a MS specialty store today and they don't do that. In a way I figured it was to good to be true. Anyway the guy said its probably gonna happen late August to early September.
    Last edited by Rod Iron; 08-01-2014 at 02:37 AM.
    07-30-2014 11:57 PM
  14. hotphil's Avatar
    Yep. They'll only be able to flash it with a ROM they've got. And as the ROM's not available, they can't do it.
    07-31-2014 12:10 AM
  15. blueballet's Avatar
    That is my new phone.
    07-31-2014 02:47 PM
  16. KEB64's Avatar
    Yep. They'll only be able to flash it with a ROM they've got. And as the ROM's not available, they can't do it.
    So... Would a Microsoft Store be able to flash 8.0? I wonder...

    Just in case anybody is wondering, I called my local Microsoft Store. They do not flash phones. They referred me to my service provider. Think Sprint will do it? (rolls eyes)...
    Last edited by KEB64; 08-22-2014 at 06:15 PM.
    08-20-2014 04:46 PM
  17. Rod Iron's Avatar
    Here's the latest in the saga...

    ""Thank you for contacting Samsung Telecommunications America.

    After reviewing your e-mail, we understand that you would like to know when Windows 8.1 update will be available for your phone.

    We understand your requirement. We would like to inform you that Microsoft should be working on the update on your device. We are sorry to inform you that, we do not have information on the future update releases. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion. However, once any update available for your phone, it should be notified on our official web site. We will provide you with a link through which you will find more information regarding your device. We would have surely helped you, if there was any information available at our end."
    09-27-2014 07:38 PM
  18. trekgraham's Avatar
    What they are saying is while you wait we are working on our own operating system but if you cannot wait for that to come out on one of our future phones please check out our current Galaxy branded Android phones
    09-27-2014 07:41 PM
  19. bricky23's Avatar
    I read in one of the sprint forums, that sprint is not upgrading the neo. Due to lack of interest. And I just bought mine 2 weeks ago.
    10-05-2014 06:36 PM
  20. Rod Iron's Avatar
    I read in one of the sprint forums, that sprint is not upgrading the neo. Due to lack of interest. And I just bought mine 2 weeks ago.
    Sprint keeps saying the update will come to them from Samsung also Samsung's other Windows Phones on AT&T and Verizon haven't been updated either.
    10-05-2014 10:00 PM
  21. Davide Carozza's Avatar
    I read in one of the sprint forums, that sprint is not upgrading the neo. Due to lack of interest. And I just bought mine 2 weeks ago.
    Hi bricky23, would you mind telling me where to look or providing a link to this statement? Trying to decide if it is worth getting this phone.....
    10-07-2014 06:46 PM
  22. jasqid's Avatar
    Also Sprint had already communicated around the time of Build 2014 that both the 8XT and Ativ S Neo would be getting 8.1

    Sprint confirms Windows Phone 8.1 update for HTC 8XT and Samsung ATIV S Neo this summer | Windows Phone Central


    LoL...summer here and gone.
    10-07-2014 07:19 PM
  23. Rod Iron's Avatar
    That's just a rumor floating around the Sprint forum, the Neo is a very nice phone and I would recommend it. I would prefer it to be a bit bigger but what can ya do? You can put the dev preview on it just don't reset it afterwards and its good to go. Don't bother asking Sprint anything about the update, they like Samsung won't tell you squat! AT&T's Neo and Verizon's ATIV SE haven't been updated either.
    10-14-2014 04:31 PM
  24. Rod Iron's Avatar
    Well the ATIV S has finally been updated but as for Neo users Sammy is still playing stupid.

    "Thank you for contacting Samsung Telecommunications America.

    From what you’ve written, I see that you would like to know about the availability of Windows 8.1 update for your Galaxy Ativ S Neo device.

    We can understand your requirement but we are sorry to inform you that, the information regarding the future update releases is unavailable with us. We are unable to speculate when/if a Windows 8.1 update might be available to Samsung Ativ S Neo device, due to the fact that this might lead to inaccurate information and confusion. However, once the update is available for the device, it will be notified on the Samsung web site and you should receive notification on the device itself."
    10-16-2014 04:05 PM
  25. wphokie's Avatar
    Don't bother asking Sprint anything about the update, they like Samsung won't tell you squat! AT&T's Neo and Verizon's ATIV SE haven't been updated either.
    Don’t bother asking the Sprint forums anything about anything. The SprintCare social media reps may mean well, but aren’t trained well. They are just following a script, take absolutely no initiative to search out real answers from internal resources, and have three primary functions: to sort out specific and addressable customer care issues and then route them to the correct fix agency, to appear responsive and empathize with any possible complaint, and to cheer and repeat any positive comment. They aren’t there to address product roadmap items, to include software updates, and their script points to others like Samsung for the delay.

    Post any question about the status of 8.1 for the ATIV S Neo and you can automatically create your SprintCare response by picking any of the following canned answers:

    1. “I’m glad that you are enjoying your device! We’re here if you need any assistance. Thank you for being a part of the Sprint family.”
    2. “Thank you for posting. Please let us know if you have any questions or concerns. We’re here to help!”
    3. “We agree the ATIV S Neo is a great device! Once the manufacturer provides us with the update, it will be announced through your device’s specific forum, here in the Community. Stay up to date with the latest device updates, launches, and more by visiting Sprint.com/newsroom.”
    4. “We understand your frustration and would truly hate to lose you as a customer. However, the software updates for your phone are provided by the manufacturer of the phone and not Sprint. We suggest contacting Samsung. If you have any other questions, just let us know!”
    5. “You never know, we may still see an update. Keep your fingers crossed! When we know the plan we’ll post it to the website.”
    Last edited by wphokie; 10-16-2014 at 10:00 PM.
    10-16-2014 08:39 PM
30 12

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