1. JLieteau7's Avatar
    And then I had gotten a notification for a firmware update(I believe). Since yesterday, my phone has constantly been on the screen of two gears/cogs rotating. At first, I thought it would be fine. But since yesterday, it has not stopped. I've tried from power cycling by removing the battery, removing the SIM card, attempting hard resets to get to factory settings, and even attempted to use some software on my PC to try and help it along. Problem though. Whenever I plug in my phone(yes, it's already been drained of battery life), it automatically boots itself up to the WP screen, Samsung logo, then goes back to the cogs. Now I don't know what's going on here, but I would really like a solution and FAST, as I need my phone to finish some very important business, and at the very least, keep in touch with people.
    07-16-2013 09:37 AM
  2. Exotic Hadron's Avatar
    Hi,

    Seems like something messed up during the update. Looks like you have to do a hard reset.
    Let me cite:
    Hard Reset by hardware button key combination

    1. Make sure you have enough battery life.
    2. Turn off the Ativ-S phone by pressing the power button and holding it for a few seconds then scroll down to turn off the phone.
    3. Press the Volume Down Key + Power Key to turn on the unit
    4. Still hold the volume down key, the release Power Key.
    5. Wait for the startup screen booting with an exclamation mark " ! " then release the volume down key.
    6. Press the following buttons in the following order: press the volume up (high volume key) ==> press volume key down (low volume key) ==> press the power key ==> press volume down key.
    7. Wait a moment and look at the screen, a message such as loading new software will start the hard reset process
    07-16-2013 12:11 PM
  3. ajfrog69's Avatar
    Hi,

    I had the same issue, but was able to resolve it by doing the following:

    Remove and replace the battery so the device is off.

    Hold Volume Up + Volume Down + Camera + Power Button

    When the device vibrates, release the Power Button (keep holding the rest)

    The device should then show Recovery Mode (release all the buttons)

    Follow the instructions on the screen

    You may be prompted to press the Start Button

    Hope that helps
    Last edited by ajfrog69; 10-02-2013 at 02:36 AM.
    10-01-2013 09:01 AM
  4. guillams's Avatar
    i did this and it doesnt work, im not able to see the ! logo
    03-30-2014 10:19 AM
  5. mary beth hale's Avatar
    Any luck with the cogs?
    04-01-2014 08:47 AM
  6. SymmetryPlus's Avatar
    I'm confused -- how do you press volume up and volume down at the same time?
    The volume control is a rocker switch isn't it?
    04-01-2014 11:46 AM
  7. Macco26's Avatar
    First, you need to follow what seen in the above post:

    1. Make sure you have enough battery life.
    2. Turn off the Ativ-S phone by pressing the power button and holding it for a few seconds then scroll down to turn off the phone.
    3. Press the Volume Down Key + Power Key to turn on the unit
    4. Still hold the volume down key, the release Power Key.
    5. Wait for the startup screen booting with an exclamation mark " ! " then release the volume down key.
    6. Press the following buttons in the following order: [...]

    Once at 6, you must press the buttons ONCE AT A TIME. Press Volume Up, Depress, Press Volume Down, depress, and so on.
    04-02-2014 07:02 AM
  8. SymmetryPlus's Avatar
    That makes sense.
    I should have made it clear I was replying to ajfog's post #3 which says to hold vol up + vol down + camera + power button.
    04-02-2014 07:48 AM
  9. Chris Belk's Avatar
    Thank you SOOO much for this information!!! You are the only one with correct information that has fixed my phone!!
    05-20-2014 08:30 PM

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