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  1. darkjamzi's Avatar
    Hi,

    at the moment I am on my third Ativ s this month. The first two devices developed Wi-Fi & Bluetooth issues after upgrading the software. I am now on the third one and did not upgrade. So as of now everything is working as it should. What will happen now, I can't upgrade as that will most likely render this device also unusable. Are there any upgrades in the pipeline that will fix these issues? Issues I am talking about:

    1: 5 GHz network does not work after device comes back from sleep. It can't even see the 5 GHz any longer. After switching the phone off and on, it can connect again, until the next time it goes to sleep.

    2: Bluetooth either connects but doesn't produce sound with my wireless speaker, it either connects or doesn't connect to my car stereo etc.

    Above two issues I encountered on the upgraded devices, but not on the default device. So for now I won't be doing any upgrades......
    09-20-2013 07:11 AM
  2. montsa007's Avatar
    Wifi - Make sure "Keep alive when screen is off'' is checked.
    09-20-2013 07:21 AM
  3. Villain's Avatar
    Try a factory reset.

    how did you update your software
    09-20-2013 07:21 AM
  4. darkjamzi's Avatar
    Wifi - Make sure "Keep alive when screen is off'' is checked.
    That is not a solution to the problem, I want my Wi-Fi to go off when the screen is off, and want it to come back when the screen is on. It works before I apply any updates, so it should still be working after.
    09-22-2013 06:29 AM
  5. darkjamzi's Avatar
    Try a factory reset.

    how did you update your software
    I did numerous factory resets, but it didn't help. The updates were applied over the air through the phone software. Settings > Phone Update.
    09-22-2013 06:31 AM
  6. Bart Roels's Avatar
    I had the same issue after updating my Samsung Ativ S to GDR2. Today I installed GDR3 and it seems the issue is solved!
    Update: After a few days issue is back again! When will Microsoft solve this?
    Last edited by Bart Roels; 10-31-2013 at 01:52 PM.
    10-16-2013 06:11 AM
  7. Elvis7's Avatar
    I installed gdr3 yesterday and the Bluetooth issue tripled its occurrence... my headset connects to the phone but randomly, even mid call, no audio is received or sent.. if I switch to speaker.phone, it works fine but not Bluetooth. I have to restart the phone to get things working again..

    before it use to happen about 1-2 times a week, now its happened 7 times since the update...
    Disconnecting and reconnecting BT does not work, etc

    Any ideas?
    10-16-2013 11:12 PM
  8. montsa007's Avatar
    I installed gdr3 yesterday and the Bluetooth issue tripled its occurrence... my headset connects to the phone but randomly, even mid call, no audio is received or sent.. if I switch to speaker.phone, it works fine but not Bluetooth. I have to restart the phone to get things working again..

    before it use to happen about 1-2 times a week, now its happened 7 times since the update...
    Disconnecting and reconnecting BT does not work, etc

    Any ideas?
    I saw a thread where a user said 'Don't be afraid to do a hard reset', try that and do a soft reset after that.
    10-17-2013 12:32 AM
  9. Elvis7's Avatar
    nope, didn't work
    11-07-2013 09:05 PM
  10. montsa007's Avatar
    nope, didn't work
    Call 911, aka Samsung Support.
    11-12-2013 09:19 AM
  11. Elvis7's Avatar
    I brought it to the rogers store and sent it out for repair.
    11-13-2013 04:07 PM
  12. Elvis7's Avatar
    ok so I have great new and a tad bit of bad news!

    since updating to version 8.0.10521.155 I no longer have the Bluetooth dying and having to restart phone!!!!
    however, the sound going to the headset occasionally becomes scrambled, but its about 2-3 times a week compared to the prior issues happening 2 times a day.
    So, I guess M$ figured out the issue and it was indeed a software issue :D
    02-03-2014 10:54 PM
  13. dw852's Avatar
    Is the gdr3 update official one?
    02-03-2014 11:35 PM
  14. Elvis7's Avatar
    Is the gdr3 update official one?
    it was the update I got after having updated through the dev preview
    02-04-2014 12:19 AM
  15. Elvis7's Avatar
    Since the Rogers ativ s update, I guess the official gdr3 that I got two weeks ago ... My phone has been randomly restarting :(
    02-27-2014 07:33 AM

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