1. Cormango's Avatar
    Does anyone know of any Samsung Service Centers in Canada that will downgrade a Samsung ATIV S from GDR2?

    We have about a dozen users reporting bluetooth issues with their devices. It's actually a big problem as our sales employees rely on bluetooth while travelling. The bluetooth is actually completely useless after updating to GDR2. It will not stay paired to any devices.

    I called a few places listed on the Samsung Canada website but none of them have the training to deal with Windows Phones.

    I called Samsung directly and they indicated that downgrading is impossible, although other users have reported having it done by Samsung Service Centers in the United States.

    Any help is appreciated.

    Thanks
    09-27-2013 12:58 PM
  2. montsa007's Avatar
    The possibility of downgrading the OS = finding hen with teeth.
    Go for replacement.
    09-27-2013 01:02 PM
  3. Cormango's Avatar
    The possibility of downgrading the OS = finding hen with teeth.
    Go for replacement.
    A reply to this thred indicated there was a walk-in repair center in Mississauga. I have no idea where this would be. It would help tremendously.

    Samsung Ativ S + Bose Soundlink Bluetooth problem - Microsoft Community
    09-27-2013 01:47 PM
  4. montsa007's Avatar
    09-27-2013 01:51 PM
  5. Cormango's Avatar

    I actually JUST found that. I was searching that website and it was in plain site! I have a user heading there right now to see if they can downgrade his firmware.
    09-27-2013 02:38 PM
  6. dredd2099's Avatar
    go weekdays as early as you can
    saturdays a madhouse
    09-28-2013 08:04 AM
  7. Cormango's Avatar
    I had a user visit the Walk-in Service Center in Mississauga last Friday. They were completely aware of the issue with the Bluetooth problem. They took the phone and the downgrade took an hour. During the downgrade they provided the user with a loaner device (it was an Android device).
    10-01-2013 09:06 AM
  8. montsa007's Avatar
    I had a user visit the Walk-in Service Center in Mississauga last Friday. They were completely aware of the issue with the Bluetooth problem. They took the phone and the downgrade took an hour. During the downgrade they provided the user with a loaner device (it was an Android device).
    Lol, sounds legit :p
    10-03-2013 03:25 AM

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