05-02-2015 07:03 PM
113 ... 2345
tools
  1. atomD21's Avatar
    Watching my wife's Ativ SE update to Windows 8.1 and hoping it works as well as Sean's did... Neither Big Red or Samsung is ever going to put any effort into this device. I ran into that with my Galaxy Nexus back in the day. They dropped the ball, so I rooted and flashed custom ROMs. Wish there was that option here. Fingers crossed...
    11-25-2014 08:26 PM
  2. HDBanger's Avatar
    I've had dev preview on my Ativ se for a few weeks now. Only problem I have is the touchscreen becoming non-responsive after coming out of a phone call. It happens 1 out of 3 calls. I am forced to do a soft reboot holding the volume down button and the power button for 10 seconds. Annoying as all hell, I have tried turning everything off but basic phone and it still does it.
    11-26-2014 08:47 AM
  3. PuckCowboy's Avatar
    I've had 8.1 installed on my Brand New ATIV SE for 2 weeks now. I installed all updates fresh. Also the latest update last week. Have had absolutely no freeze-ups or had to reboot my device for any reason. No freezing after using making Bluetooth or regular phone calls or using the camera. So far, the phone is working beautifully and super smooth! (Knock on wood!) HUGE upgrade form my Nokia 822. I even added the wireless charging pad from Amazon that is compatible with Galaxy S4. LOVE this phone!
    11-26-2014 09:24 PM
  4. ocdtrekkie's Avatar
    Getting the information from the source is a good thing. But I think he was referring to your unnecessary rudeness with the support rep. Treating other people like you would like to be treated yourself is also something grown ups do.
    I was referring to his unnecessary rudeness in part for sure.

    Actually it's called "getting it straight from the horse's mouth" instead of mindless internet chatter and baseless rumors. It's what grownups do.
    The problem is that is not what you did. A customer support rep is an entry level employee who may or may not live in the same COUNTRY as the development team. They have like... an internal website that they read from on how to answer questions like "My phone stopped working, can you send me another one?". If you ask them a question off that script, they're probably just looking at the company's normal public website or Googling the answer for you.

    The most incorrect rumors and false information have come from people who assume customer support reps are some sort of sagely information portals. You did something worse than mindless internet chatter. You created new mindless internet chatter, based on your own lack of understanding what you were doing.

    Even if, for some crazy reason, that customer support rep DID know more about the update's progress, they couldn't tell you. Because generally random employees of a company are not allowed to announce things ahead of the official press release or announcement. If you were a 'grownup' and had held a job, it's likely you would know this is the case.
    12-02-2014 01:09 PM
  5. ocdtrekkie's Avatar
    Finally took the plunge on Developer Preview. Definitely getting nonresponsive touchscreen after calls most of the time. I chose not to factory reset.

    For right now, worth it.
    12-04-2014 04:36 PM
  6. robnhl's Avatar
    Installed the 8.10.14219.341 (05-DEC-2014) update today. I've tried to get the phone to lock up but so far it is behaving. I've tried making phone calls and using the Samsung Shooting Modes camera app. Both typically get the display to stop responding or the device to reboot. Eager to know if others are seeing similar results.
    12-05-2014 03:32 PM
  7. robnhl's Avatar
    And just like that, my dream that the problems were resolved have been crushed. Had a 15 minute phone call after which the screen was nonresponsive.

    Installed the 8.10.14219.341 (05-DEC-2014) update today. I've tried to get the phone to lock up but so far it is behaving. I've tried making phone calls and using the Samsung Shooting Modes camera app. Both typically get the display to stop responding or the device to reboot. Eager to know if others are seeing similar results.
    12-05-2014 04:34 PM
  8. PuckCowboy's Avatar
    Weird... I've been on the latest version of 8.1 Dev with zero problems after a month of use and even after phone calls lasting an hour. Wonder if those having this issue have an app running that's causing the problem?
    12-06-2014 03:06 AM
  9. vicu9mx's Avatar
    I have nonresponsive touchscreen after a notification pops, one sms and one wifi needs your attention (this time with location and wifi on, runtastic and big hero 6 game running)
    12-08-2014 10:55 PM
  10. Scottdd's Avatar
    Seems like the upgrade to 8.1 and the 3 or 4 updates they have done since are working fine except for the nonresponsive touchscreen issue after making phone calls. For me is it not consistent, I get it when my phone is locked and unlocked I also do not have issues in the same scenarios. Has anyone figured out the issue yet? Has anyone figured out how to turn off the feature that turns off the screen when you put it up to your ear.
    12-10-2014 09:24 PM
  11. jonthysell's Avatar
    Just got my ATIV SE Tuesday, installed DP first then my stuff. First lockup was last night while driving and using maps / here+ and lots of texting via Bluetooth. Could still send texts via Bluetooth but had to pop the battery to get control back (is there a key combination I should know about?) This morning it went unresponsive again while reading Facebook and letting the screen lock. No texts, calls, or notifications.
    12-11-2014 09:11 AM
  12. jonthysell's Avatar
    Another lock up and I'm seeing a pattern:
    1st time was around the time I had a calendar notification come up (while I was driving around, can't remember if it was up when it actually stopped responding)
    2nd time was with my morning alarm notification (I could close it with back button but then I was hosed)
    3rd time, just now, was with multiple calendar notifications up (again, I could close it with back button but then I was hosed)

    It doesn't happen with every "big" notification, so there might be some other factor involved.

    FWIW, still happy with the phone and 8.1
    12-11-2014 02:30 PM
  13. Sean Dailey's Avatar
    I have started getting the touch screen and camera issues. Touch screen happens occasionally after calls, or if the phone has been in my pocket. Seems to be a prox sensor issue.
    Camera issue happens mostly when using a 3rd party lens, ie HDR, 6snap, or 6tag. Phone reboots when trying to take a photo. Annoying, for sure.
    12-14-2014 07:09 AM
  14. jonthysell's Avatar
    I have started getting the touch screen and camera issues. Touch screen happens occasionally after calls, or if the phone has been in my pocket. Seems to be a prox sensor issue.
    Camera issue happens mostly when using a 3rd party lens, ie HDR, 6snap, or 6tag. Phone reboots when trying to take a photo. Annoying, for sure.
    I hit the camera reboot, after showing some people some old photos in the Photos app, then it rebooted again when I tried to re-open the camera immediately after the reboot. I had to reopen the Photos app before the camera would work.

    I also still get the occasional "calendar notification" disables the touch screen.

    Still happy with the phone. My old 8X used to have the occasional unresponsive touchscreen issue, and the ever annoying "Can't send text" error that I dealt with for two whole years.
    Sean Dailey likes this.
    12-15-2014 01:35 PM
  15. Sean Dailey's Avatar
    Hold down volume + lock button for ~10 secs to soft reboot
    jonthysell likes this.
    12-17-2014 03:37 AM
  16. pmocoaches's Avatar
    Any updates on this? I just changed my wife's phone from Verizon Lumia 928 to the ATIV and immediately added the developer's preview. Getting lots of unresponsive screen issues. I have all of the updates. Any solutions other than constantly soft resetting the phone?
    01-01-2015 04:01 PM
  17. Scottdd's Avatar
    I wish, it is really starting to be a source of frustration. Is anyone from Samsung or Microsoft monitoring this post, if so can you please acknowledge that someone is working on the issue. The phone and MS OS is great, but together not the Android replacement I wanted to be. Please help us, we have been patient for so long.
    01-01-2015 04:52 PM
  18. Scottdd's Avatar
    Learned something today, for some reason my phone would freeze after every call, I got so frustrated I pulled the battery out waited 10 seconds and put it back in and no freezing after that. I am sure it will come back, but just wanted to let everyone what I found. Now if someone can only find a real fix that would be great.
    01-10-2015 08:17 PM
  19. Sean Dailey's Avatar
    It's not so much the reboots themselves that bother me, but the fact that it takes ~90seconds to reboot. Highly annoying when I want to snap a quick photo.
    These issues should be fixable with a. Manufacturer firmware update. Hopefully well get one before windows 10 hits.
    01-11-2015 06:59 AM
  20. jonthysell's Avatar
    I've had my phone with DP installed for a month now, still loving it. Yes, occasionally (2-3 week), I get the unresponsive screen and have to reboot, but it doesn't take away that much from the experience. Every smartphone I've had has had its quirks.
    01-12-2015 05:59 PM
  21. Scottdd's Avatar
    Traveling all week and used a Bluetooth headset or plugin ear bud type Samsung ATIV SE and not one issue with the phone freezing the screen. Just incase anyone from Samsung or Microsoft are looking at this post, please fix the issue. You are pushing us away!
    01-25-2015 06:08 AM
  22. UncleGrandpa's Avatar
    Rule of thumb...Verizon and WP...a bad combination regardless of hardware.
    01-25-2015 06:28 AM
  23. berndts's Avatar
    I can only second this - I've been a loyal WinPhone user since it was available...got the Samsung Ativ SE last year with the expectations that it would be updated to 8.1 soon thereafter...a year later....nothing. I'm getting increasingly frustrated with the non-responsiveness of Microsoft, Verizon and Samsung...as soon as I'm eligible to get a new phone in 5 months, I'll seriously consider an Android phone...or who knows...maybe I'll even go to the ubiquitous i-phone 6 - at least I know I'll be getting support, updates and all the apps I've ever wanted to have. Very frustrating to read all about the great 8.1 features...and not being able to use them.

    And...waiting for Windows 10...well...who would promise me that I'd be getting any support once I have the Win10 phone??
    01-29-2015 04:48 PM
  24. Keith Pickering's Avatar
    Installed the 8.1 Developer Preview on my girlfriend's Ativ SE a few months ago. Since then, she experiences the unresponsive screen issue nearly every time the screen is turned on. She also loses her most recently received texts when this happens, so she has to constantly ask people to resend things. Then there are the apps that randomly decide to stop working until reinstalled. It's a mess.

    This is unacceptable - it's beyond the point of being a minor nuisance. Is there anything I can do to revert to 8.0, or get the phone replaced (hopefully by the far-superior Icon) without paying for Samsung's mistake?
    01-30-2015 11:36 AM
  25. Sean Dailey's Avatar
    I'm here to officially admit that it was a mistake to upgrade my ativ se to 8.1. I loved the hardware, so I got a Galaxy s4 to use until the ativ se either gets a firmware update or w 10 fixes all of the problems. I love my first Android experience so far, though I miss the wp8.1 calendar, and the live tile motif. I do find myself suffering from Notification Fatigue on android. If the Ativ gets fixed, I'll be back.
    02-02-2015 05:34 AM
113 ... 2345

Similar Threads

  1. 8.1 update - release in the uk?
    By kateeebirchhh in forum Nokia Lumia 920
    Replies: 4
    Last Post: 05-16-2014, 02:48 PM
  2. The things Cortana can do
    By davros1179 in forum Cortana
    Replies: 6
    Last Post: 04-26-2014, 09:52 AM
  3. Asphalt 8 races around the Great Wall in Windows Phone and Windows 8 update
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 04-25-2014, 10:30 AM
  4. WP 8.1, what is next to the wifi symbol on the home screen?
    By baseballbert in forum Windows Phone 8
    Replies: 5
    Last Post: 04-25-2014, 10:27 AM
  5. PSA Dont install Windows Phone 8.1 on the Samsung ATIV SE on Verizon
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 04-25-2014, 10:10 AM
LINK TO POST COPIED TO CLIPBOARD