1. tomcat101561's Avatar
    I have a Samsung ATIV SE which I love but I have had an issue since I got the phone and Verizon, Samsung and Microsoft can't help. I have had text messages disappear out of the blue. There is no pattern for these missing messages. Sometimes it is a block of messages with older and new messages still intact. Other times it is just random messages that have disappeared. I spent hours on the phone with Verizon troubleshooting and they ended up sending me a new phone but the problem still exists. At least Verizon tried. Samsung spent 5 minutes troubleshooting and then said they don't know whats wrong. Microsoft will not provide any support. They say it's not there responsibility. Any ideas?
    01-28-2015 08:28 AM
  2. Harrie-S's Avatar
    Indeed strange.

    1 Do you use the backup options in settings?
    2 Do you have another phone with the same primary account?

    If 1 and 2 are true and you delete it on one phone it will also disappear on the other phone.
    01-28-2015 08:41 AM
  3. robnhl's Avatar
    I've had text messages disappear once I notice I have a new one, then realize the screen is non-responsive, then do a battery pull/restart. About half the time after the battery pull the messages are gone.
    02-13-2015 08:50 AM

Similar Threads

  1. Why is my Nokia Lumia 630 recieving duplicate text messages?
    By norman slater in forum Windows Phone 8.1
    Replies: 5
    Last Post: 01-28-2015, 10:19 AM
  2. Messaging multitasking
    By saras112 in forum Ask a Question
    Replies: 7
    Last Post: 01-28-2015, 01:40 AM
  3. Why don't I receive messages from an iPhone to my Nokia Lumia 635?
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 01-27-2015, 11:59 AM
  4. when making call how do I get choice of text or dial
    By WPCentral Question in forum Ask a Question
    Replies: 1
    Last Post: 01-27-2015, 08:05 AM
  5. Is there an app that will allow the attachment of text notes to a photo?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 01-27-2015, 02:21 AM
LINK TO POST COPIED TO CLIPBOARD