The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
  1. ixdnL's Avatar
    I recently misplaced my Getting Started CD and purchased a new one online. I installed the drivers but my laptop doesn't recognize my phone claiming it malfunctioned. What can I do in order to let my laptop recognize the usb?
    04-10-2009 04:16 PM
  2. shockaj's Avatar
    i have the same issue.
    04-18-2009 10:48 PM
  3. ullal's Avatar
    Its been a while since I setup my Epix but I don't believe you need anything more than ActiveSync on your laptop. Download the latest version from Microsoft's website if you are using Windows XP.

    However, Vista uses something similar but it is not called ActiveSync. I forget the name. I believe that Vista has it preinstalled so my guess is that you are using Windows XP or a Mac.

    I have no idea how to get it to work on a Mac.
    05-14-2009 07:15 AM
  4. CeluGeek's Avatar
    I had this problem once and in my case it was due to having switched devices way too many times and having way too many entries for obsolete devices. I was able to fix the issue on both Windows Vista and Windows XP with the following steps.

    You need a working Internet connection to try this repair. First things first, unplug your WinMo device from the computer. We will first clean up the mess in Device Manager.

    1. Click the Start button (or press the Windows logo key).
    2a. (Windows Vista or 7) Type CMD on the Search field but don't press Enter.
    2b. (Windows XP) select Run...
    3a. (Vista or 7) Right-click the found CMD entry and select Run As Administrator.
    3b. (XP) In the Run dialog, type CMD and press Enter.
    4. (Windows Vista and 7 only) Press the Continue or Yes button at the UAC prompt.
    5. Now, type these two commands, in order, in the command prompt window and press Enter after each command. Only use spaces when included in a command.

    [code]
    SET DEVMGR_SHOW_NONPRESENT_DEVICES=1
    DEVMGMT.MSC[/code]
    6. Once Device Manager opens, go to the View menu and select Show Hidden Devices.
    7. Expand the Network Adapters category and remove all Microsoft RNDS Adapters, Internet Sharing devices and Windows Mobile Device items you may find. (Right-click on them and select Uninstall.) If you see a check box to Remove Software Used by this Device, check it before clicking OK for the device uninstall. Note you may find more than one of these devices, you may have just one of each or even have any of these items missing. This is OK, just remove the ones you do find. Do not remove anything else!
    8. Close the Device Manager.

    If you are on Windows XP, close the Command window and reconnect your WinMo device. If you are prompted for a driver disc (rare), cancel the driver installation, unplug your device and reinstall ActiveSync before plugging your device again. Good luck!

    If you are using Windows Vista or 7, don't close the command window, 'cause we are not done yet. We'll now clear Windows Update's cache so a fresh copy of the driver can be downloaded the next time you plug your device.

    9. Type these commands, in order, in the command prompt window and press Enter after each command. Only use spaces when included in a command.

    [code]
    CD\
    CD %Windir%
    CD SoftwareDistribution
    DEL /F /S /Q Download[/code]

    When the screen is done scrolling filenames, you can close the command window and reconnect your WinMo device. Your device should be re-detected and the drivers will be reinstalled. Good luck.
    Last edited by CeluGeek; 05-20-2009 at 09:05 AM.
    05-19-2009 11:00 PM
LINK TO POST COPIED TO CLIPBOARD