06-07-2012 01:11 PM
38 12
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  1. s0uldrift3r's Avatar
    Had mine for 3 days havent had this issue at all, i have txt and whatsapp coming in all the time while device is in sleep, but then again its take me about a second to unlock it ...
    01-23-2012 05:34 PM
  2. pecuevasb's Avatar
    It's happened to me only one time, but it was really bad. The phone started getting really laggy while I was downloading Plants Vs. Zombies. I put it to sleep and then woke it up only to have it freeze in the most horrid way at the lock screen. Nothing wrong has happened since.
    01-24-2012 02:28 PM
  3. Streit_420's Avatar
    You can reboot your flash by holding down the lock key (power button) for about 15 seconds (yes it takes a long time). Your phone will reboot and your text message will still be there. It is better than pulling the cover off and pulling out the battery.
    01-25-2012 08:43 AM
  4. b52hgunner's Avatar
    My wife has a Focus Flash that she has had for 3 months. It has been an intermittent problem with locking up. Lately she has to pull the battery out once a day to gt it to reset after receiving a text message. I called AT&T and they "troubleshot" the phone. Did a reset thru the software and also sent new settings for the phone thru text message. It still locked the phone up on text message. I called the next day and they troubleshot the phone again. Phone locked up on text message again. I called AT&T again and this time they transferred me to Samsung and they had me do a hardware reset. Still locked up on text. They sent me a replacement phone. moved the battery and sim card over to the replacement. Next day same thing the phone locked on text message. I called AT&T and they wanted to charge me to switch phones with their screw you "discount" plans and another 2 years on my contract. I told them if they want to swap phones for free that would be the only acceptable way. They would not. So I am posting here also and seeing if anyone is going to start up a class action suit for this. This is bull that AT&T and Samsung both act like they never heard of this issue yet all of these posts here say they have called them about it. We should not have to pay to switch from a phone that is broken. I am also not going to keep playing the send me a phone every time the phone locks up game. At this rate they will be sending me a phone every week. It locks every day but with shipping times I get the phone in about a week.
    here2do likes this.
    03-07-2012 06:16 PM
  5. here2do's Avatar
    Almost identical experience to that which I had - people telling me something was buggy with Android...:mad:

    I did the factory reset and have only had one lockup in about a week (compared to one a day before). It's worth a shot if you don't mind the hassle.
    In order to get Samsung and AT&T to respond to these issues, more of you should be on Twitter speaking about them. These companies are VERY sensitive about their images on Twitter, for some reason. I recently had a problem getting a product delivered, that I had ordered and paid for. I couldn't get anyone to respond via email but as soon as I found a rep for the company on Twitter and started tweeting the company name and the circumstances and within a couple days the rep had found my order, the status of it, the reason for the delay and when to expect it, along with an apology. Use Twitter to make these type of issues known and you're more likely to get them resolved sooner.
    03-18-2012 10:30 AM
  6. here2do's Avatar
    You can reboot your flash by holding down the lock key (power button) for about 15 seconds (yes it takes a long time). Your phone will reboot and your text message will still be there. It is better than pulling the cover off and pulling out the battery.
    No your text messages won't always be there. That's the way my wife has been unfreezing her phone and she loses messages at least half the time.

    In order to get Samsung and AT&T to respond to these issues, more of you should be on Twitter speaking about them. These companies are VERY sensitive about their images on Twitter, for some reason. I recently had a problem getting a product delivered, that I had ordered and paid for. I couldn't get anyone to respond via email but as soon as I found a rep for the company on Twitter and started tweeting the company name and the circumstances and within a couple days the rep had found my order, the status of it, the reason for the delay and when to expect it, along with an apology. Use Twitter to make these type of issues known and you're more likely to get them resolved sooner.
    03-18-2012 10:37 AM
  7. here2do's Avatar
    My wife has a Focus Flash that she has had for 3 months. It has been an intermittent problem with locking up. Lately she has to pull the battery out once a day to gt it to reset after receiving a text message. I called AT&T and they "troubleshot" the phone. Did a reset thru the software and also sent new settings for the phone thru text message. It still locked the phone up on text message. I called the next day and they troubleshot the phone again. Phone locked up on text message again. I called AT&T again and this time they transferred me to Samsung and they had me do a hardware reset. Still locked up on text. They sent me a replacement phone. moved the battery and sim card over to the replacement. Next day same thing the phone locked on text message. I called AT&T and they wanted to charge me to switch phones with their screw you "discount" plans and another 2 years on my contract. I told them if they want to swap phones for free that would be the only acceptable way. They would not. So I am posting here also and seeing if anyone is going to start up a class action suit for this. This is bull that AT&T and Samsung both act like they never heard of this issue yet all of these posts here say they have called them about it. We should not have to pay to switch from a phone that is broken. I am also not going to keep playing the send me a phone every time the phone locks up game. At this rate they will be sending me a phone every week. It locks every day but with shipping times I get the phone in about a week.
    In order to get Samsung and AT&T to respond to these issues, more of you should be on Twitter speaking about them. These companies are VERY sensitive about their images on Twitter, for some reason. I recently had a problem getting a product delivered, that I had ordered and paid for. I couldn't get anyone to respond via email but as soon as I found a rep for the company on Twitter and started tweeting the company name and the circumstances and within a couple days the rep had found my order, the status of it, the reason for the delay and when to expect it, along with an apology. Use Twitter to make these type of issues known and you're more likely to get them resolved sooner.
    03-18-2012 10:41 AM
  8. Jallopy's Avatar
    Does anyone know of video floating around showing this lock up? I've been in touch with the Windows Phone 7 Support twitter account, and they requested me getting some video of the lock up occuring.
    03-23-2012 12:50 PM
  9. PervertRyan's Avatar
    Does anyone know of video floating around showing this lock up? I've been in touch with the Windows Phone 7 Support twitter account, and they requested me getting some video of the lock up occuring.
    This is the only one I could find:



    I don't have a Samsung Focus Flash, but a friend of mine does (after my recommendation from many positive reviews of it, not knowing of this issue otherwise I would've never recommended it) and it's infuriating that such a large problem isn't being addressed.

    One thing I've been wondering is if every phone suffers from this problem, or only some? If not all phones have it, do they differ by firmware, or a different hardware component? Is there any point in taking it back and getting a replacement phone, like is there even a chance of getting a replacement that doesn't suffer from this problem, or is it just a waste of time?
    03-24-2012 08:07 PM
  10. Jallopy's Avatar
    This is the only one I could find:



    I don't have a Samsung Focus Flash, but a friend of mine does (after my recommendation from many positive reviews of it, not knowing of this issue otherwise I would've never recommended it) and it's infuriating that such a large problem isn't being addressed.

    One thing I've been wondering is if every phone suffers from this problem, or only some? If not all phones have it, do they differ by firmware, or a different hardware component? Is there any point in taking it back and getting a replacement phone, like is there even a chance of getting a replacement that doesn't suffer from this problem, or is it just a waste of time?
    Thanks PervertRyan, I forwarded that vid to the support twitter account, as I couldn't get the lock to occur over the weekend...
    03-27-2012 08:59 AM
  11. HeyCori's Avatar
    I also decided to send a tweet to the Samsung Support twitter page.

    https://twitter.com/#!/samsungsupport
    03-27-2012 06:50 PM
  12. webdave's Avatar
    Has anyone tried forcing the 8107 update? Did it help at all? http://forums.windowscentral.com/sof...ing/188730.htm
    04-16-2012 01:52 PM
  13. Jallopy's Avatar
    To the others having this particular issue, please tweet the details to:

    https://twitter.com/#!/WinPhoneSupport

    They're getting my details, it would be nice if they were aware it was a relatively widespread issue.

    Thanks,
    Jallopy
    06-07-2012 01:11 PM
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