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  1. tirsocrusader's Avatar
    Hi guys, a few weeks ago I received an update notification for my samsung focus (8107) and I tried updating. Everything's fine til step 7 (creating backup), it gets stuck at 0% then restarts the phone a few seconds after, then displays a C1010007b error. Here are the things I've tried so far:

    1. Removing the battery.
    2. Putting the phone on a cool surface.
    2. Tried updating on 2 different PCs and a mac.
    3. Updating on guest sync relationship.
    4. Fresh install of Zune.
    5. Removing some apps/games
    6. Increased reserved storage from 1% to 10%
    7. Replaced usb cable
    8. Tried different usb slots
    9. Turning on airplane mode
    10. Combination of everything

    Please help! Is there anything I can do without hard resetting my phone?
    02-05-2012 12:51 AM
  2. bigkevbosky's Avatar
    Hi guys, a few weeks ago I received an update notification for my samsung focus (8107) and I tried updating. Everything's fine til step 7 (creating backup), it gets stuck at 0% then restarts the phone a few seconds after, then displays a C1010007b error. Here are the things I've tried so far:

    1. Removing the battery.
    2. Putting the phone on a cool surface.
    2. Tried updating on 2 different PCs and a mac.
    3. Updating on guest sync relationship.
    4. Fresh install of Zune.
    5. Removing some apps/games
    6. Increased reserved storage from 1% to 10%
    7. Replaced usb cable
    8. Tried different usb slots
    9. Turning on airplane mode
    10. Combination of everything

    Please help! Is there anything I can do without hard resetting my phone?
    Nope - hard reset sounds like the way to go.
    02-05-2012 12:41 PM
  3. Leapo's Avatar
    Does your Focus have a microSD card installed? If so, what one?
    02-06-2012 04:26 PM
  4. enahs555's Avatar
    Delete the bing, music search, ie, phone call, map search histories.

    And as leapo said, sd card?
    02-06-2012 06:47 PM
  5. tirsocrusader's Avatar
    Does your Focus have a microSD card installed? If so, what one?
    Yes, I have a 16gb memory card installed (I think it was this one: http://www.kingston.com/us/flash/microsd_cards). Other information about my phone:

    Version: 7.10.7740
    Firmware Version: 2103.11.3.3
    Hardware Version: 3.1.0.7
    Last edited by tirsocrusader; 02-07-2012 at 12:32 PM. Reason: added information
    02-07-2012 12:27 PM
  6. tirsocrusader's Avatar
    Delete the bing, music search, ie, phone call, map search histories.

    And as leapo said, sd card?
    Haven't tried that yet. Thanks! Will try this next.
    02-07-2012 12:30 PM
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