1. Jemarie12's Avatar
    Hello all-

    I accidentally hit the "lock" option on my phone and now it wants to me to slide and grey box across the screen to unlock it. However, my touch screen is not working. How to I fix this?

    Thank you!
    11-30-2011 09:03 PM
  2. Dave Blake's Avatar
    I don't know what to tell you on that one you really have to slide it that's the only way. What happened to your screen.

    Last resort would be a hard reset.
    11-30-2011 09:28 PM
  3. palandri's Avatar
    You could try pulling the battery and putting it back in. I am not sure that would help, but it might be worth a try.
    11-30-2011 09:32 PM
  4. Jemarie12's Avatar
    I tried a soft reset and take out the battery several times... If I do the hard reset, will I lose all my contacts?
    11-30-2011 09:42 PM
  5. Jemarie12's Avatar
    I'm not sure what happened to my screen. It lights up to my touch but it doesn't respond when I try dragging the lock icon across the screen.
    11-30-2011 09:46 PM