03-21-2013 06:16 AM
30 12
tools
  1. Edgefactor20's Avatar
    Its now 5 days that my news section dont show any article. I tried to clear the cache and reinstall the app but nothing happens. Any ideas?
    03-04-2013 10:45 AM
  2. tor landeel's Avatar
    I've got the very same error. Couldn't be only us..
    03-04-2013 12:22 PM
  3. Jay Bennett's Avatar
    Hi there guys. The common factor here seems to be that every user having this problem is in Italy, could you guys tell me your region, carrier and any other information that would be useful?

    Then, go into the app's help screen and enable information recording, back out to the main screen and tap refresh. Wait about 1 minute. Then go back into the help screen and submit a help request with your region and carrier details entered into the text box.

    I'm really sorry I have to ask for this information but I have no way of reproducing the error here and it's very very tough to diagnose this problem when it's only affecting a couple of people.
    03-04-2013 05:29 PM
  4. Jay Bennett's Avatar
    I've had an update from our server guys, there may be an issue with server routing causing very slow network connections for some users. They're on it and hopefully sorting the problem
    03-04-2013 05:45 PM
  5. Edgefactor20's Avatar
    Done i'm from Sicily and My Carrier is Tim
    03-04-2013 08:28 PM
  6. tor landeel's Avatar
    Well' I'm from Italy too. I've already submitted my report yesterday, and I'll do it again with such infos.
    I hope you get it sorted out soon (lucky me the live tile still works!)
    03-05-2013 02:17 AM
  7. Luigi Zarlenga's Avatar
    Hi everyone, I'm having the same issue since 0.00 1st of March. I'm from Italy (Bologna), carrier H3G. It's really an odd problem, and wpcentral is not the only app that stopped working in THAT very moment. Weather flow is reporting network error since the 1st of March, and googling around I found that several other apps are having same kind of problem. JayTBennett, it would be very strange that your servers are having problems only for italian people...moreover, the forum section is completely ok, it's only the news section that doesn't update anymore...reeeallly strange
    03-05-2013 03:23 PM
  8. AndyCvr's Avatar
    Hi everyone, I'm having the same issue since 0.00 1st of March. I'm from Italy (Bologna), carrier H3G. It's really an odd problem, and wpcentral is not the only app that stopped working in THAT very moment. Weather flow is reporting network error since the 1st of March, and googling around I found that several other apps are having same kind of problem. JayTBennett, it would be very strange that your servers are having problems only for italian people...moreover, the forum section is completely ok, it's only the news section that doesn't update anymore...reeeallly strange
    Same problem with me.
    I'm from Verona, northern Italy, and i have an unbranded and dev-unlocked Lumia 920. My carrier is Vodafone IT.
    WeatherFlow and WPCentral can't update themselves, that's strange because i can view wpcentral.com on my Lumia without any problems.
    IMHO i don't think there is a "very slow connection" problem. There's a problem at provider level, dns or something like this...
    03-05-2013 04:41 PM
  9. Jay Bennett's Avatar
    Hey guys, the slow networking problem has been resolved so obviously something else is at work here. The fact that we're not the only app affected has me intrigued, could you try getting in touch with your service providers as well? I doubt it's their domain but they may be able to get in touch with the infrastructure owners. It's almost as if our feed has been blocked...
    03-06-2013 02:27 AM
  10. tor landeel's Avatar
    Hey guys, the slow networking problem has been resolved so obviously something else is at work here. The fact that we're not the only app affected has me intrigued, could you try getting in touch with your service providers as well? I doubt it's their domain but they may be able to get in touch with the infrastructure owners. It's almost as if our feed has been blocked...
    So there might be a relation, as we discussed previously..
    But I don't think it's an infrastructure issue, because it doesn't work via wifi as well...and prior reinstalling, the live tiles didn't stop working.
    Can you tell me if I can test via telnet or traceroute some ip/ports so we can rule out an infrastructure issue?
    03-06-2013 04:49 AM
  11. pstern's Avatar
    Hey guys, the slow networking problem has been resolved so obviously something else is at work here. The fact that we're not the only app affected has me intrigued, could you try getting in touch with your service providers as well? I doubt it's their domain but they may be able to get in touch with the infrastructure owners. It's almost as if our feed has been blocked...
    Hi...I am from Venezuela and having the same problem......It is not only an Italy problem plus no revews, apps and devs either---- My carrier is Movistar Venezuela,

    All other features in my phone (HTC 8X) are working ok.....

    Thanks
    PS
    03-06-2013 06:26 AM
  12. Jay Bennett's Avatar
    So there might be a relation, as we discussed previously..
    But I don't think it's an infrastructure issue, because it doesn't work via wifi as well...and prior reinstalling, the live tiles didn't stop working.
    Can you tell me if I can test via telnet or traceroute some ip/ports so we can rule out an infrastructure issue?
    yeah i think that's going to be the best bet, I'm going to have to try and work with you guys on this. Can you email me via the app and I'll pass a url for you to test? Thanks
    03-06-2013 07:52 AM
  13. Alejandro Jara's Avatar
    Hi guys, I'm from Chile and I have the same problem... So far, Chile, Italy and Venezuela have this problem. My carrier is Entel Chile.
    The issue occurs with WIFI or 3G connection.
    Regards.


    Hi...I am from Venezuela and having the same problem......It is not only an Italy problem plus no revews, apps and devs either---- My carrier is Movistar Venezuela,

    All other features in my phone (HTC 8X) are working ok.....

    Thanks
    PS
    03-06-2013 07:55 AM
  14. AndyCvr's Avatar
    Good (or racist?) news here.
    I just changed region from Italy to USA and everything works well.
    03-06-2013 11:28 AM
  15. tor landeel's Avatar
    Good (or racist?) news here.
    I just changed region from Italy to USA and everything works well.
    This is odd, because yesterday I tried and set the Region to English (not USA though) and it didn't work.
    I'll report again later if this still occurs.
    03-06-2013 12:05 PM
  16. Luigi Zarlenga's Avatar
    This is odd, because yesterday I tried and set the Region to English (not USA though) and it didn't work.
    I'll report again later if this still occurs.
    Could it be a "date related" issue? I've tried changing only the regional setting (not country or language, i left Italy-italian), and the result is: USA, the app works again - Italy, the app stops working, UK the app does not work. The difference maybe due to the date format: USA mm/dd/yy, Italy, UK, Chile, Venezuela dd/mm/yy. Maybe for some reason the app, after the 1sf of March, is not able to understand which day's news to show you anymore...JayTBennet, does it make any sense to you?

    PS
    I remember that weatherFlow, not working as well since 01/03, was showing a totally wrong date just few minutes before...dying
    03-06-2013 12:49 PM
  17. Luigi Zarlenga's Avatar
    Could it be a "date related" issue? I've tried changing only the regional setting (not country or language, i left Italy-italian), and the result is: USA, the app works again - Italy, the app stops working, UK the app does not work. The difference maybe due to the date format: USA mm/dd/yy, Italy, UK, Chile, Venezuela dd/mm/yy. Maybe for some reason the app, after the 1sf of March, is not able to understand which day's news to show you anymore...JayTBennet, does it make any sense to you?

    PS
    I remember that weatherFlow, not working as well since 01/03, was showing a totally wrong date just few minutes before...dying
    Still thinking about it...28/02/2013 is not...misunderstandable? Does this word even exist in english? While 01/03/2013 maybe March the 1st or January the 3rd....could this really be the problem?
    03-06-2013 12:57 PM
  18. Edgefactor20's Avatar
    Setting only the date with Usa English and country italy-italian male the app work again. The date is the problem
    03-06-2013 12:59 PM
  19. Alejandro Jara's Avatar
    Setting only the date with Usa English and country italy-italian male the app work again. The date is the problem
    You right, I set the data to USA (English) and it's working fine again. It's clear that the format date is the problem.
    (I'm from Chile. Format Date: dd/mm/aaaa).

    @Jay, the problem occurred since last update... could you help us with this? maybe a rollback on the format date? if we change the format date to the USA format, all applications change their format date causing some synchro problems.

    Regards.
    03-06-2013 01:23 PM
  20. siero2h's Avatar
    hey hey i'm glad this came up!!

    same problem here,
    how i was reporting in this post
    I have an Italian lumia 920 unlocked phone, and i'm living in spain. language set to english, store to italy and units to italy.

    good job and i hope it could be fix soon!
    03-06-2013 01:49 PM
  21. Sergio0694's Avatar
    I don't know if you already found this out, but this glitch can be easily fixed by setting the format region to USA, and the country to USA as well.
    This works, and the app now runs fine again

    Sergio.
    03-06-2013 04:49 PM
  22. Jay Bennett's Avatar
    Thanks guys for posting this on the forums, I've done a post here because this is an OS level bug (although one I can work around for the next update) Date bug in Windows Phone 8 identified, breaks apps in some regions | Windows Phone Central
    AndyCvr and Ignotum666 like this.
    03-06-2013 05:20 PM
  23. Ignotum666's Avatar
    Here from Chile, weather flow don't work still changing the region to usa.
    03-06-2013 06:28 PM
  24. siero2h's Avatar
    Any news on the metter? It was the date the problem? Does wether flow work now?

    Did microsoft said sonething?
    Keep up the grat work, and keep us update 😊
    03-10-2013 10:00 AM
  25. pstern's Avatar
    Just made this test: changed the Regional Format To USA (english) and worked....!!!
    Changed it to USA (Spanish) Didnt work.... so there is something with the format/language

    Being in Venezuela I should be using Venezuelas format/language which is Repblica Bolivariana de Venezuela, spanish and dd/mm/yy

    On the other hand I like very much the app.... any chance of fixing it soon...?

    best regards

    PS
    03-10-2013 10:07 AM
30 12

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