1. rayf888's Avatar
    My phone will hang if the phone receive an incoming skype call under a locked screen... It will go on ringing and ringing... But the screen and all the buttons will stop responding... Eventually have to reset the device...

    However, I got a 920 running the exact same softwares, WP 8.1 Update and latest version of Skype, doesn't have any issue receiving calls...
    Last edited by Muessig; 08-15-2014 at 11:36 AM.
    08-08-2014 01:52 AM
  2. Laura Knotek's Avatar
    That is strange.

    Have you tried uninstalling and reinstalling Skype?
    08-08-2014 01:55 AM
  3. Ruslan.al's Avatar
    Same here! Tried re-install 2 times. Same....
    08-08-2014 07:40 AM
  4. rayf888's Avatar
    Reinstalling the app doesn't fix the problem. Restarting the phone doesn't fix it neither.

    But after playing around with incoming calls, turns out sometimes it works for voice call coming through skype-number or skype-to-skype. However, a video skype call will definitely hang the phone, leaving it vibrating with the skype ring tone...
    08-14-2014 01:42 AM
  5. Mirza263's Avatar
    Reinstalling the app doesn't fix the problem. Restarting the phone doesn't fix it neither.

    But after playing around with incoming calls, turns out sometimes it works for voice call coming through skype-number or skype-to-skype. However, a video skype call will definitely hang the phone, leaving it vibrating with the skype ring tone...

    I am facing exactly the same issue Has anyone any clue on whats going ... Any help is much appreciated.

    OSversion: 8.10.14147.180
    Device: Lumia 1520

    I tried reinstalling the Skype app. Resetting the phone and installing the skype app. No luck :(
    Last edited by Mirza263; 08-15-2014 at 03:06 PM. Reason: Wanted to add more details on OS version
    08-15-2014 10:56 AM
  6. rayf888's Avatar
    My 1520 just got updated to 8.10.14157.200, however, the issue hasn't go away....

    On a side note, coming from 8.1 DP, my 1520 is still on Black... There is no Cyan update yet...
    08-19-2014 11:57 PM
  7. maclancer's Avatar
    My 1520 just got updated to 8.10.14157.200, however, the issue hasn't go away....

    On a side note, coming from 8.1 DP, my 1520 is still on Black... There is no Cyan update yet...
    You are using the old firmware instead of Cyan? That could be the issue.
    08-20-2014 12:08 AM
  8. rayf888's Avatar
    You are using the old firmware instead of Cyan? That could be the issue.
    Old firmware?! Hmm.. I can see where you came from...

    However, I got a 920 running the exact same combination of software / firmware and doesn't have any issue at all... So, I'll leave this one...
    08-21-2014 01:42 AM
  9. rayf888's Avatar
    I'd been playing around and my problem seems to have gone for the moment after I done something weird...

    1) Uninstall Skype
    2) Restart the phone
    3) Uninstall Facebook
    4) Restart the phone
    5) Re-Install Skype
    6) Restart the phone
    7) Re-Install Facebook
    8) Restart the phone

    And now Skype is working again, I tested both voice and video call... No problem taking them under a locked screen... :D
    08-21-2014 09:08 PM

Similar Threads

  1. Replies: 2
    Last Post: 08-14-2014, 10:55 PM
  2. Is the photo quality different on Cyan?
    By themadpoet1 in forum Windows Phone 8.1
    Replies: 10
    Last Post: 08-08-2014, 12:10 PM
  3. facebook issue after cyan update
    By Cameron Todd in forum Nokia Lumia 1020
    Replies: 6
    Last Post: 08-08-2014, 12:35 AM
  4. Can someone help me about Lumia 1520? Please
    By Huy Pham2 in forum Ask a Question
    Replies: 2
    Last Post: 08-08-2014, 12:05 AM
  5. 8.1 update hangs in 1320
    By aravindh vijay in forum Ask a Question
    Replies: 3
    Last Post: 08-07-2014, 11:11 PM
LINK TO POST COPIED TO CLIPBOARD