128GB Pro - Orange light of death...suggestions?

[waitingforsquirrel]

Hi all,

Waited in line and was lucky enough to purchase from BB the day of. Any help or suggestions would be greatly appreciated! The problem is that it doesn't even turn on. After charging it for a while, I observed that after holding the power button, it would respond only in this manner:

• The orange light would flash as you see in the image.
• There was haptic feedback when pressing the windows logo

Other observations/troubleshooting attempts:

• No screen response, or sound
• Screen does not flash
• Connecting via USB to my desktop does not yield any response either
• Pressing and holding the power button and releasing over various iterations and time
• Charging for over 7 hours at this point with no changes

Finally, here's a photo.

 

[OliverK]

I would have taken it straight back as faulty as in the time you have been waiting it may be sold out now.

If it won't turn on then there is nothing you can do. Be thankful that you can go return it in store easily and you didn't buy it
From another country and have to send it back... Something which concerns me now if buying from eBay in the US.

 

[commo]

Not sure if this would help but try doing they advised here.

http://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfgetstart/surface-wont-turn-on/94524e7d-fd76-4dcf-b365-fa6fed6a49ec?page=1

 

[waitingforsquirrel]

I would have taken it straight back as faulty as in the time you have been waiting it may be sold out now.

If it won't turn on then there is nothing you can do. Be thankful that you can go return it in store easily and you didn't buy it
From another country and have to send it back... Something which concerns me now if buying from eBay in the US.

It was sold out the moment I purchased it. At this point, I'm in the same situation as I was at the time of purchase. It does take some time to eliminate all possibilities of user error (ie not charging sufficiently). I'm very happy with the concept of the product, even the muted reviews did not deter me from purchase. This is more of a FYI and a request for info!

 

[waitingforsquirrel]

Not sure if this would help but try doing they advised here.

http://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfgetstart/surface-wont-turn-on/94524e7d-fd76-4dcf-b365-fa6fed6a49ec?page=1

Thank you for the link! I was hoping for a resource like this.

I tried the 10+1+1 and it does not work. Variations of that as well. Does anyone else have this orange light on their pro?

 

[pdch]

Thank you for the link! I was hoping for a resource like this.

I tried the 10+1+1 and it does not work. Variations of that as well. Does anyone else have this orange light on their pro?

No, but I definitely suggest CALLING Microsoft. If anything, that will get you an expedited swap. They typically hold units out of distribution just for this reason.

 

[RTGent]

I agree with Oliver: take it back. I bought my RT at a Microsoft store and an associate took more than an hour setting up and testing my device, and chatting it up with me about my music collection which he downloaded from my SkyDrive -and he was even having an assistant bring me coffee. Veryy enjoyable and instructive session. Of course, I did not get my RT on Day One! Good luck with your choices and enjoy your new or fixed Pro.

 

[unstoppablekem]

Take it back to a Microsoft store and they can fix it, or replace it when they get more stock, which should be tomorrow.

 

[waitingforsquirrel]

Take it back to a Microsoft store and they can fix it, or replace it when they get more stock, which should be tomorrow.

This is going to be a silly question, but will it make a difference that I purchased it from Best Buy? I know for a fact that all of the stores in my area will not get anything until Wed/Sat. Thank you all for the suggestion, I am definitely sending it back. It looks like there's nothing I really can do on my end to fix this.

 

[ritzmg]

I'm getting the orage light. Does anyone have any suggestions to get this working? What does this orange light mean?

 

[cme4oil]

I'm getting the orage light. Does anyone have any suggestions to get this working? What does this orange light mean?

I don't know what the light means but I would take it back and get a new one if I were you.. this is one of those times that it would be real nice to be able to get into the darn thing, I wonder what MS actually does with the bad ones they get back.

 

[Dewg]

I read somewhere that you hold down power button until it vibrates, which could take 30 seconds. Once you feel the vibration, let go and press for 1 sec then let go and press for another 1 sec. Perhaps that will help.

 

[rdubmu]

Take it back to a Microsoft store and they can fix it, or replace it when they get more stock, which should be tomorrow.

I believe you can take it back to Microsoft even if you bought it somewhere else.
Sent from my Nokia Lumia 920 using Board Express

 

[Polychrome]

I didn't even know it had a light there.

 

[ahyl]

Same problem here, Video card failure. Microsoft service was freaking outstanding. Signed up on support @ Microsoft .Com, Chose option to have tech call me. Pressed Submit and the phone rang. Scary. Picked up phone and Bill Gates was on the line. Ok, Not really. but it was a computer that put me on hold. 2 Minutes later a Tech answered. Ran down a checklist.Couldn't get the device started. He Called the Tablet dead and offered to send me a replacement...NOTE: Not send my Surface in first, but send me out a replacement and return my old unit in the replacment's shipping box. Now, I declined this offer because I owned a 64, and If I had to return it, I wanted to upgrade to a 128. Unfortunately he could not do that, so I had to return back to Best Buy. Give the support site a try, It was by far the best Tech support I have ever received. (Although that isn't a significant hurdle to clear.)

 

[bilzkh]

This is one of the reasons why I do support Microsoft, their customer service is superb and straightforward.