Alerts have quit working

[EMitchell]

I haven't had an alert show up on my band since 12.28. It's still sync'd to my phone, I can see steps, calories, sleep data, etc. but no alerts. I've tried shutting phone and band off, I've reset my band to factory defaults and re-connected it to the phone via the health app, etc. Any other suggestions?

 

[driedl]

Check your settings on your band to see if you inadvertantly turned do not disturb on.

 

[skiflyer]

What's your operating system? If it's android and you've recently gotten an update on your phone there's a reasonable chance that you have a new security system.

On my version of android (6.0.1 no vendor skin) Settings->Sound & Notifications->App notifications->Notification Access, make sure Microsoft Health is turned on. Note, this is not App Notifications, but Notification Access.

Hope that helps.

 

[EMitchell]

Thanks for the suggestions. I'm running Windows OS on a 950 phone. I finally uninstalled the MS Health app from my phone and reinstalled it, then reconnected the Band. This solved the problem. Not sure why I could still sync up sleep data, exercise data, etc, but not get alerts, but now it appears resolved.