An Open Letter to Mr. Stephen Elop, CEO of Nokia Corporation

[Chregu]

@Chregu, maybe you could offer some constructive advice to the OP on how he can air his concerns/complaints, instead of being negative. I offered my thoughts, ie. Twitter. If you don't agree with his thoughts or method, offer up something better or just stay out of it entirely.

I think that was clear from the context. I'm sorry.

First, don't believe the CEO of an international multi-billion company that employs 100.000 people will read your mail personally and answer to it. Of course, it still can make sense to write it, as at least the customer service will be aware of your problem, you just have to be conscience about what you are doing.

Second, if you write a mail, decide if you want to do it in a professional or a personal way, don't mix it up.

Third, concentrate on the problem, nobody is interested in reading a long back-story that does have nothing to do with your point.

I don't really see what this mail should accomplish, as Nokia is certainly aware of their problems - they have people doing nothing but analyzing their problems - but you still can send it if it makes you feel better. If you then publish it in a forum, you just have to expect not everybody being amazed by it.

Any other questions or opinions? We are here to discuss things, you are welcome to disagree and make a better point

Maybe you should tweet Mr. Elop instead. I sent a tweet to @MicrosoftStore expressing my frustration with Simplexity this past Friday (26th). They answered earlier today saying they were working hard to get the 1020 pre-orders delivered as quickly as possible. Then they tweeted later on that I could call them at 877-696-7786 to get update and apologized for the inconvenience. I replied back it was too late, already cancelled, Simplexity was useless and went to local MS Store to get one. Not sure if I will hear anything further, but was glad for a response and acknowledgement.

I mean you got nothing out of it except the pseudo-superior feeling that you were really able to show them their failure.

 

[dogfacedsoldier]

I mean you got nothing out of it except the pseudo-superior feeling that you were really able to show them their failure.

Ahhh, so now you are attacking my opinions to, in your own words, give yourself a "pseudo-superior feeling"? While I don't necessarily disagree with most of your points, I do feel that the OP's first thought was to initiate a possible line of communication with Mr. Elop in order to share his thoughts on the matter and as I see it tpperlman is probably used to sending these via long form, ie. letters. That is why I suggested he use a much more direct form, Twitter.

As to my eluded feelings of being superior, I did in fact get some thing out of it. I got them to realize there was a problem, which they investigated, and they offered a solution (albeit too late).

I for one, believe that a lot of CEO's today are "up" on social media, especially those in the Tech industries and take time to read and respond to these forms of communication, being happy that their customers and users are willing to let them know of issues as well as praise.

 

[Chregu]

@Chregu, maybe you could offer some constructive advice to the OP on how he can air his concerns/complaints, instead of being negative. I offered my thoughts, ie. Twitter. If you don't agree with his thoughts or method, offer up something better or just stay out of it entirely.

Ahhh, so now you are attacking my opinions to, in your own words, give yourself a "pseudo-superior feeling"?

I was making fun of you because you wrote the not too polite words above, just relax ;-)

As to my eluded feelings of being superior, I did in fact get some thing out of it. I got them to realize there was a problem, which they investigated, and they offered a solution (albeit too late).

They didn't offer you a solution, they provided you with the phone number for a helpline. Nonetheless, your approach to the problem is similar to what I'd chosen in this case. I would have used email (contacting the customer service) or a phone number, but with about the same words. Different to you I would have either waited for a response or canceled the order without contacting them.

 

[dogfacedsoldier]

I was making fun of you because you wrote the not too polite words above, just relax ;-)

At my age, I don't get flustered anymore. It is what it is and I say it like it is. No hard feelings intended. :smile: