Bitlocker Recovery screen on Lumia 925!?

[NeedHelp]

After the latest update on my Lumia 925 when I turn the phone on I'm taken to a Bitlocker Recovery page asking me for a recovery key for 'this drive' as if my phone is a computer and I cannot go any further from that screen. Does anybody know how to fix this? Help ASAP would be appreciated!

 

[hmzshaw]

I am in the same boat! I think the only option is to use Nokia Software Recovery

FAQ - How can I recover/reset/restore my phone software? - Nokia - USA

Nokia Software Recovery Tool updated with support for Windows Phone 8.1 and more! | Windows Phone Central

 

[xandros9]

It'd probably end up being simplest to contact support.

 

[dahofer]

hi,

I've the same problem.

I've tried an hard reset (How To Hard Reset Nokia Lumia 925 - YouTube) but I didn't managed to start the hard reset over the hardware buttons.

I also tried the NOKIA software recovery tool but it didn't find my 925. Right after booting and the NOKIA logo there is the blue Bitlocker Recovery screen. To early I think to find the smartphone. Have you been successfull with the NOKIA software recovery tool?

Do have any more ideas?

 

[hotphil]

What happens if you enter the recovery key?
If you've connected to an Exchange server, the admin may be able to tell you what it is.
But it does seem like a fairly big mess MS are creating.

 

[xandros9]

What happens if you enter the recovery key?
If you've connected to an Exchange server, the admin may be able to tell you what it is.
But it does seem like a fairly big mess MS are creating.

can they even enter the key? is there a keyboard?

 

[hotphil]

Reading around, it would appear not.
MS have really screwed this update. It's actually breathtaking. iPhone 6 can't come quick enough for me - it'll play music and they're at least transparent about when updates will occur.
MS are behaving like a start-up.