Camera Not Working!

[richv77]

I just purchased the red 920 and the camera button and the app on the home screen doesn't start the camera.
I tried a power down and a soft reset but no luck. Any suggestions besides returning it which I might do tonight.

Thanks for your comments.

-Rich

 

[arni99]

Press and hold the camera button for more than 2 seconds until your phone vibrates.
Now you should see the camera app/viewfinder.

 

[1fishermun]

Reset your phone, I had a similar issue on my first 920. After resetting the device it seemed to work. I returned it cause i wasn't sure if it would happen again. I got another and haven't had a problem since. Good luck the phone is fantastic, all new phones have glitches and issues.

 

[jdhooghe]

Unfortunately mine did this too. I ended up resetting the phone.

 

[richv77]

Thanks to everyone who responded. Resetting the phone fixed the camera issue.

-Rich

Unfortunately mine did this too. I ended up resetting the phone.

 

[richv77]

Update: The camera button and app stopped working again this afternoon. I restarted the phone instead of a reset and it's working again.

Do you think I should exchange it or might this be an sporadic OS problem?

-Rich

 

[cardinalryan]

Update: The camera button and app stopped working again this afternoon. I restarted the phone instead of a reset and it's working again.

Do you think I should exchange it or might this be an sporadic OS problem?

-Rich

Judging from my experience, I would say exchange. Personally, I have not experienced this in over two weeks of use with the phone. I think it's very possible that you have a defective unit.

 

[uktivo]

I had the same problem with mine along with about four lock ups in a week so I returned my handset after 7 days of ownership.

Sent from my HTC One X using Tapatalk 2

 

[Emmanuel Quagraine]

I have this problem and I have a Samsung Ativ S. I'm 90% sure that it is a Software Issue. My Camera stopped working ever since my phone updated. The Samsung Ativ S camera works in my local stores display (Demo Phone), which is an outdated version of Windows 8 (Cant remember the details, but long story short, my phone was a newer firmware). This convinced me that the update "Fixed" some problems, but introduced some New problems that I hope Microsoft and/or Samsung are working on. A smart phone without a camera is not a smartphone.

P.S. I also got my phone fully replaced. Same problem. Same firmware (updated version compared to the Demo Phone). The only way I could be wrong about this is if the two phones I've had were both damaged units. Even so, thats just a little ridiculus.

Further Info:
OS Verion: 8.0.10211.204
Firmware revision number: 2212.12.11.5
Hardware revision number: 15.3.1.0
Radio hardware version: 0.0.0.0
Bootloader version: 12.11.15.14
Chip SOC version: 1.5.32

 

[Zayra Zamudio]

Has anybody found the way to fix this issue? I already reset my phone twice and the camera is still not working. It was working fine before but all of a sudden it is just black and the options at the bottom of the screen are all grayed out. My phone is out of warranty.

 

[DayDay cyrus]

Has anybody found the way to fix this issue yet... I already reset my phone 4 times and the camera is still not working. It was working fine before but all of a sudden it is just black and the options at the bottom of the screen saying to restart my phone but after restarting my phone,no luck.....My phone is out of warranty.please help