Cannot see any files from windows 8.1 phone on windows 7 professinal pc?

[jay pugh1]

I cannot see any files that are on my Lumia 521 when connected to my windows 7 professional pc. I tried to browse the phone via the pc but when opened there are no files. I watched as the needed drives were all installed successfully on the pc before trying. I can see files on the phone via the file browser that is installed on the phone.

Any ideas?

 

[-8-]

Do you have a SD card in your phone? If so, remove the SD card and try to connect the phone again to the pc.

Otherwise try to reinstall the Windows Phone drivers.