Can't play songs from Groove Music Pass, error 0x80070002

Abrauli

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Jul 19, 2017
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Hello, I need some help with Groove. Suddenly it stopped working and wont play any song that comes with the Groove Pass. When I try to play a song it loads for a moment and then a message error appears that says: “Can't Play The item is missing or we can't get to it. 0x80070002”.

It only happens with music included in the Groove Pass, no matter if the song has downloaded in my PC or playing via streaming, it gives me the same error. Songs from Onedrive or local files work fine.

I have tried to repair this issue using methods like:

  • Uninstalling the app with Cccleaner, Powershell script and manually (getting ownership of WindowsApps folder and deleting all Zune Music folders).
  • Re-registering the app with PowerShell
  • Deleting files in Temp Folder.
  • Using Windows Update and Windows Apps troubleshooter (this was the worst one, it broke other apps)
  • Repairing Windows with an ISO file.
 

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