Demo mode enabled

[jansuklje]

Hi,

So I have the following problem. I am using Lumia 1020 for the past 6 months (give or take) and unfortunately my job ended today, so I had to return the SIM card I got from them, but was able to keep the phone.

I already have a new postpaid SIM, but this time from a different carrier. The SIM is not yet active (it usually take around 1-2 days). I put the card in the phone and start it up. A demo mode is enabled and it seems I can't get rid of it, there is also no "Reset phone" under "About" in Settings.

I have never experienced something like this, what exactly happened? Do I need to reflash my phone?

Any advice is greatly appreciated.

 

[anon(7900571)]

Hey lets begin with a soft reset by holding volume down + lock button at the same time until your phone vibrates and reboot itself(ignore the black screen to power off the phone ).

 

[stickyshocker]

Hi,

So I have the following problem. I am using Lumia 1020 for the past 6 months (give or take) and unfortunately my job ended today, so I had to return the SIM card I got from them, but was able to keep the phone.

I already have a new postpaid SIM, but this time from a different carrier. The SIM is not yet active (it usually take around 1-2 days). I put the card in the phone and start it up. A demo mode is enabled and it seems I can't get rid of it, there is also no "Reset phone" under "About" in Settings.

I have never experienced something like this, what exactly happened? Do I need to reflash my phone?

Any advice is greatly appreciated.

As far as I know demo phones have a different os system on them, a bloke in an orange shop told me once. (they had loads of display phones being stolen but said it wasn't much of a problem as they wont be able to use them anyways. if it was a demo phone not sure as to why it would now start showing that, not even sure a reflash would be any good as the imei number surely would be no good?

 

[jansuklje]

I can only guess that this was related to inactive SIM card. My carrier provisioned my SIM today and the soft reset helped. The phone is fully operational

Thanks for the help.

Regards

 

[anon(7900571)]

I can only guess that this was related to inactive SIM card. My carrier provisioned my SIM today and the soft reset helped. The phone is fully operational

Thanks for the help.

Regards

Thanks for keeping us updated , Hope you are enjoying your windows phone Lumia 1020 :smile: