Denim in US on ATT

[agentmikeyd99]

I have been pounding ATT on twitter @att @attcares and their website. They had been saying "soon" for months, but now I tell them to stop saying "soon" and its funny watching them fumble words...pls hit them too

 

[BlackJack1979]

Great idea dude. I just hit them too and wont let 'em off with soon... AttHoles

 

[apupatel6565]

I have respectfully challenged the Att customer service rep supervisor to forward my request for a firm date of arrival for this significant update. As you requested, I have also submitted tweets in the same regard.

 

[philharmonik]

I guess your pounding worked!

 

[curseoftheninja]

I just tweeted them. Hopefully they will stop dragging their feet.

 

[theefman]

Making pests of yourselves to ATT is a surefire way to earn WP users a poor reputation with the company. Next update will be the same thing and the one after that and after that, is it really so hard to wait until its released?

 

[curseoftheninja]

...and i just saw the announcement. I want to think it was my tweet that did it.

 

[RumoredNow]

...and i just saw the announcement. I want to think it was my tweet that did it.

Of course you do.

The reality is, social media accounts at these huge mega-corps are monitored by the same people who provide front line phone call support for customer service. I.E.: outsourced to a 3rd party company that is not even remotely AT&T. They answer off a script and you are interacting with someone who is at least 100 layers removed from any decision maker within AT&T.

It's a placebo the companies put in place to make you feel as if you have a line of communication.

Keep congratulating yourself for your twit. That's what they want you to think.

 

[philharmonik]

Of course you do.

The reality is, social media accounts at these huge mega-corps are monitored by the same people who provide front line phone call support for customer service. I.E.: outsourced to a 3rd party company that is not even remotely AT&T. They answer off a script and you are interacting with someone who is at least 100 layers removed from any decision maker within AT&T.

It's a placebo the companies put in place to make you feel as if you have a line of communication.

Keep congratulating yourself for your twit. That's what they want you to think.

 

[GabrielStorm]

Of course you do.

The reality is, social media accounts at these huge mega-corps are monitored by the same people who provide front line phone call support for customer service. I.E.: outsourced to a 3rd party company that is not even remotely AT&T. They answer off a script and you are interacting with someone who is at least 100 layers removed from any decision maker within AT&T.

It's a placebo the companies put in place to make you feel as if you have a line of communication.

Keep congratulating yourself for your twit. That's what they want you to think.

actually, att has their own centers. they do also outsource to third parties. there is one in my area (da ROC)
only the true call centers have the Social Media Reps.

 

[Aaron_Jones]

Of course you do.

The reality is, social media accounts at these huge mega-corps are monitored by the same people who provide front line phone call support for customer service. I.E.: outsourced to a 3rd party company that is not even remotely AT&T. They answer off a script and you are interacting with someone who is at least 100 layers removed from any decision maker within AT&T.

It's a placebo the companies put in place to make you feel as if you have a line of communication.

Keep congratulating yourself for your twit. That's what they want you to think.

View attachment 98393

I had a blog to document my switch to WP from droid just for those that may wonder what it is like. The more I read these threads the more entertainment I get and chuckles. I just terminated that blog because this is a great place! You guys are too funny around here. I will stay a while, LOL! I got my Update today as well. One thing that I've noticed though is that I did not get a notification telling me that the update was available. I have been hitting the update button once a day and today was a good day!

 

[Jorge Holguin]

I just installed it. Yesssss. Unlocked 1520 and this time is for real just checked rich capture. It is great.

 

[agentmikeyd99]

...and i just saw the announcement. I want to think it was my tweet that did it.

We did it! The customer service supervisor stated the customer upheaval helped push them!!

 

[Jorge Holguin]

Can't activate [hey] Cortana thought

Update: I activated her. hahaha.

 

[RumoredNow]

We did it! The customer service supervisor stated the customer upheaval helped push them!!

Can I interest you in purchasing a little bridge between Manhattan and Brooklynn?

 

[Aaron_Jones]

can i interest you in purchasing a little bridge between manhattan and brooklynn?

lmbo!!!

 

[L Beezy]

I have been pounding ATT on twitter @att @attcares and their website. They had been saying "soon" for months, but now I tell them to stop saying "soon" and its funny watching them fumble words...pls hit them too

Nah, I think I'll pass. Since it's not the end of Q1, the update is still right on time. While I understand everyone wanting the latest and greatest (in everything), pestering AT&T over an update that you know is coming is asinine. Let them do their thing on their side and just be cooler than the other side of the pillow.

 

[russshoe]

Any idea when it will be released for the 1020

 

[kwickone]

Still no Denim for 830 on ATT. I am really excited about the Burlap update though :winktongue:

 

[RumoredNow]

Still no Denim for 830 on ATT. I am really excited about the Burlap update though :winktongue:

I thought Burlap was what they wrapped the T-Mo 810 in when they buried it at sea...