Denim in US on ATT

agentmikeyd99

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Sep 15, 2013
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I have been pounding ATT on twitter @att @attcares and their website. They had been saying "soon" for months, but now I tell them to stop saying "soon" and its funny watching them fumble words...pls hit them too
 

apupatel6565

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Feb 24, 2015
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I have respectfully challenged the Att customer service rep supervisor to forward my request for a firm date of arrival for this significant update. As you requested, I have also submitted tweets in the same regard.
 

theefman

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Nov 14, 2008
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Making pests of yourselves to ATT is a surefire way to earn WP users a poor reputation with the company. Next update will be the same thing and the one after that and after that, is it really so hard to wait until its released?
 

RumoredNow

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Nov 12, 2012
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...and i just saw the announcement. I want to think it was my tweet that did it.

Of course you do.

The reality is, social media accounts at these huge mega-corps are monitored by the same people who provide front line phone call support for customer service. I.E.: outsourced to a 3rd party company that is not even remotely AT&T. They answer off a script and you are interacting with someone who is at least 100 layers removed from any decision maker within AT&T.

It's a placebo the companies put in place to make you feel as if you have a line of communication.

Keep congratulating yourself for your twit. That's what they want you to think.
 

philharmonik

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Nov 7, 2012
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Of course you do.

The reality is, social media accounts at these huge mega-corps are monitored by the same people who provide front line phone call support for customer service. I.E.: outsourced to a 3rd party company that is not even remotely AT&T. They answer off a script and you are interacting with someone who is at least 100 layers removed from any decision maker within AT&T.

It's a placebo the companies put in place to make you feel as if you have a line of communication.

Keep congratulating yourself for your twit. That's what they want you to think.

tumblr_mfx5sbwqPs1raa31eo1_500.gif
 

GabrielStorm

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Dec 3, 2012
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Of course you do.

The reality is, social media accounts at these huge mega-corps are monitored by the same people who provide front line phone call support for customer service. I.E.: outsourced to a 3rd party company that is not even remotely AT&T. They answer off a script and you are interacting with someone who is at least 100 layers removed from any decision maker within AT&T.

It's a placebo the companies put in place to make you feel as if you have a line of communication.

Keep congratulating yourself for your twit. That's what they want you to think.

actually, att has their own centers. they do also outsource to third parties. there is one in my area (da ROC)
only the true call centers have the Social Media Reps.
 

Aaron_Jones

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Feb 24, 2015
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Of course you do.

The reality is, social media accounts at these huge mega-corps are monitored by the same people who provide front line phone call support for customer service. I.E.: outsourced to a 3rd party company that is not even remotely AT&T. They answer off a script and you are interacting with someone who is at least 100 layers removed from any decision maker within AT&T.

It's a placebo the companies put in place to make you feel as if you have a line of communication.

Keep congratulating yourself for your twit. That's what they want you to think.


I had a blog to document my switch to WP from droid just for those that may wonder what it is like. The more I read these threads the more entertainment I get and chuckles. I just terminated that blog because this is a great place! You guys are too funny around here. I will stay a while, LOL! I got my Update today as well. One thing that I've noticed though is that I did not get a notification telling me that the update was available. I have been hitting the update button once a day and today was a good day!
 

L Beezy

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Oct 15, 2013
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I have been pounding ATT on twitter @att @attcares and their website. They had been saying "soon" for months, but now I tell them to stop saying "soon" and its funny watching them fumble words...pls hit them too

Nah, I think I'll pass. Since it's not the end of Q1, the update is still right on time. While I understand everyone wanting the latest and greatest (in everything), pestering AT&T over an update that you know is coming is asinine. Let them do their thing on their side and just be cooler than the other side of the pillow.
 

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