- Jul 31, 2014
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I recently had a problem with my Lumia 1020 running Windows Phone 8.1 Developers Preview. The temporary files had 700 MB+ files and they were not clearing, so I made a backup of my personal files, music etc and Hard Resetted my phone. After that I copied all my data back and I opened my photo gallery to check whether all my photos were there or not. Iwent down and I saw that many photos were not there, instead of that there were empty photo tiles in grey color (see screenshot below). I rebooted my phone, tried deleting and copying them back again and all other possible things still those tiles did not go. For now I have hard resetted my phone again and those tiles have gone, but I want to know whether someone has come over this problem and is there any solution to it if this happens with me again in future. Also can I know why did this happen ?
![wp_ss_20140731_0001.png wp_ss_20140731_0001.png](https://windowscentral-data.community.forum/attachments/41/41867-d5188c6abc9199a88dd9bfa06f8ceef5.jpg)
![wp_ss_20140731_0001.png wp_ss_20140731_0001.png](https://windowscentral-data.community.forum/attachments/41/41867-d5188c6abc9199a88dd9bfa06f8ceef5.jpg)