facebook chat wont work

[mrpinkeye]

iv tryed several tips iv found online regarding linking my windows live and facebook accounts but still cant get it to work with fb chat. it did work once ages ago but now says "cant connect". is there any new advice on how to get it working? would be a nice feature to have!

 

[ejb222]

I just did mine on my Lumia 900 and it works fine...almost too good cuz now everyone thinks I'm on FB and not at work

Double check your settings in Messages...That's were I had to make sure chat was enabled even though I had FB already linked.

 

[mrpinkeye]

yup, defo have settings correct. just says "connecting" and then fails. its annoying that it worked once and just stopped! iv tryed via data connection and wifi, neither work

i have a few questions after more googling

1) will fb chat work with battery saver on?

2) does it have to be via a wifi connection?

3) do i have to have facebook contacts enabled in the people hub filter? or just chat enabled in message hub settings?

4) do i have to be signed out of fb on my pc?

sorry for so many but theres so many options and settings its driving me mad!

 

[DanSmithKY]

I don't think that you need to worry about any of those questions you posted. I don't think any of them should impact your facebook chat.

Have you done a soft reset? That may fix it. Otherwise you may want to try and delete your facebook account (from the phone ) and then reload it. Unless you have to do a lot of manual linking of contacts it shouldn't be too much of a hassle.

 

[PG2G]

I believe battery saver mode will kill chat, but I haven't looked it up to confirm.

 

[DanSmithKY]

Actually you're right PG2G; Battery Saver does kill Facebook chat.

 

[mrpinkeye]

iv tryed a soft reset, removing and re-adding facebook on the phone, resyncing the acounts on phone, disabling battery saver, resyncing windows live and fb on my pc and still no joy

are there any 3rd party fb chat apps? i found one (i forget the name) it managed to find a list of my usual online friends but said they were all offline when some were def on at the time so i uninstalled it!

 

[PG2G]

If you login on live.com, do your facebook contacts show up in messenger there?

 

[mrpinkeye]

under "messenger social" it shows icons for windows messenger and fb but no fb contacts or updates are displayed...

 

[mrpinkeye]

ok, ignore that. for some reason all check boxes APART from chat were unticked. they are now all ticked and live.com shows peoples updates but still no chat on phone

 

[PG2G]

I don't mean Messenger social, I mean Messenger at the VERRRRRY top of the page. Do your Facebook contacts show up in that list?

 

[mrpinkeye]

I don't mean Messenger social, I mean Messenger at the VERRRRRY top of the page. Do your Facebook contacts show up in that list?

yes, they are in messenger contacts at the top of the page

 

[anon(5339784)]

When you go to Contacts on the Messenger website, does it say Facebook on the left, underneath "Messenger" under "All Contacts"? If not, then your FB account is not linked to your live account, you can do that by clicking the link on the left, just underneath the "Messenger", where it says something like "Manage Services".

 

[mrpinkeye]

When you go to Contacts on the Messenger website, does it say Facebook on the left, underneath "Messenger" under "All Contacts"? If not, then your FB account is not linked to your live account, you can do that by clicking the link on the left, just underneath the "Messenger", where it says something like "Manage Services".

yes, facebook is listed under "all contacts"

 

[mrpinkeye]

can anyone help?