Groove music issue only on my 950xl

[Onyeka Nwankwo1]

So i'm in a bit of a pickle and can't figure out how to navigate Microsoft support on this.

My new lumia 950xl since yesterday won't play, stream, or download anything from groove music. I got it on Wednesday and yesterday morning was able to play songs and download quite a few songs to the local sd care. Then suddenly all attempts to play, steam, or download give different error messages.

The most recent error message is 0xc00d0fcf (0x80070020) but I must stress it looks like a different error code each time. Tried again and got 0xc00d11df.

I think its because my account was transitioned from a zune pass to a groove music pass and its having difficult adding new devices. This poster on WPCentral seemed to have similar problems: forums.windowscentral.com/groove-music/325357-errors-new-phone-re-subbed-music-pass.html

I know the recommendation will be to call Microsoft support. But i'll be darned if they aren't entirely useless. I went to my groove account to make sure I don't have more than 5 devices listed. I only have two NOT including my 950xl. Stream and downloading songs works perfectly on my laptop and may account is paid through 2016.

I followed the contact us link in the groove music page and started a chat with a support technician. The groove "contact us" links here. support.microsoft.com/en-us/contact/menu/software/windows/ts/ She referred me to a url on how to reset xbox music...on your xbox.

So I scheduled a call with Microsoft support. They stated they are only trained for support Windows 10 on laptop and desktop and referred me to Nokia for support of a windows phone. She didn't seem to know that Microsoft now owns nokia and my repeated statements that my phone is made by Microsoft and i'm having issues with a Microsoft subscription service didn't do anything.

so I started a chat with a subscription tech specialist. However, she (while friendly and seemingly more knowledgable than the others) referred me again to xbox device support: specifically this page: support.xbox.com/en-US/contact-us#2:3:1

In the xbox support page, under legacy devices, you can find support for xbox music on windows phone 8. I started a chat with a technical who was very friendly. And then linked me to the groove support page that I originally started with. The ones who referred me to the xbox support people...

I called Microsoft again in the contact menu in the groove webpage. And the sent me to "blue sapphire techincial support"? And now nokia/microsoft mobile support is closed over the weekend.

So yeah, how to I actually get in touch with groove music account support?

 

[DYReclined]

I have also received both of these errors today: 0xc00d0fcf (0x80070020) and 0xc00d11df. In addition, I'm also getting 0xc00d11cd (0x8004c3e8). For me, I just noticed this starting today. I will note however that I am able to play music I have uploaded to OneDrive and added as a playlist to Groove. Outside of my own music, any music I have as a result of my long-standing, active Groove subscription is unplayable. Even for playlists that I have set to "Available Offline". I have tried logging off Groove using my phone, rebooting, but nothing so far has worked. Groove works fine on my PC. I just switched back from Android and I would get this problem from time to time there. On Android, I would uninstall and reinstall Groove and I'd be good to go. Unfortunately, on Windows 10 mobile, it appears I can't uninstall Groove. Very frustrating because I was hoping this Groove issue was Android related and now it seems I'm worse off than before.

 

[napkatz]

Same here on my Lumia640 running the same RTM build as the Lumia 950/950xl.

Same experience with customer support. There is a lot of confusion from Microsoft Support as to whose responsibility it is to even support Groove :/

 

[pdch]

I just tested and mine is playing fine - so unless yours has restored you know it isn't a service wide issue.