Groove Won't Make Sound

Joshua Jackson

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Nov 20, 2012
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Hello...
I'm using 14393.67 on a Lumia Icon.
For the last couple weeks (maybe?), Groove Music won't play audio.
I don't hear anything through the speaker, Bluetooth, or headphones.
It looks like it's playing (progress bar is moving and counter is increasing.
I can open up other music apps and hear it, just fine.
Have any of you had this issue?
JJ
 

Chintan Gohel

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May 23, 2014
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Hello...
I'm using 14393.67 on a Lumia Icon.
For the last couple weeks (maybe?), Groove Music won't play audio.
I don't hear anything through the speaker, Bluetooth, or headphones.
It looks like it's playing (progress bar is moving and counter is increasing.
I can open up other music apps and hear it, just fine.
Have any of you had this issue?
JJ

before doing hard reset, wait for the next groove update if you can
 

RobertGoedicke

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Jun 18, 2016
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I have exactly the same problem. Like with my other problems, I won't do a hard reset for every small issue that comes up. But there are so many small issues which don't get fixed, my Lumia 950 XL is slowly rendered useless.

Hard reset is no option cause it will cause a loss of many contacts/logs etc which I can't afford.
 

Maurizio Troso

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Aug 22, 2014
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I have exactly the same problem. Like with my other problems, I won't do a hard reset for every small issue that comes up. But there are so many small issues which don't get fixed, my Lumia 950 XL is slowly rendered useless.

Hard reset is no option cause it will cause a loss of many contacts/logs etc which I can't afford.

Contacts? Logs? Are you using the backup settings??
 

Chintan Gohel

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May 23, 2014
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I have exactly the same problem. Like with my other problems, I won't do a hard reset for every small issue that comes up. But there are so many small issues which don't get fixed, my Lumia 950 XL is slowly rendered useless.

Hard reset is no option cause it will cause a loss of many contacts/logs etc which I can't afford.

contacts are automatically backed up with email, photos with onedrive or by copying to pc, sms is also auto
 

jkelek

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Nov 16, 2012
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i have a lumia icon on the latest fast ring build 14905.1000 and have not had this problem with win10 mobile at all so far with groove. i use groove every day and in every build (in my car with bluetooth, at home with headphones or speakers). despite groove's inconsistencies i haven't seen this specific problem so far. i've only done a hard reset one time, about 6 builds ago. hard reset is probably your only choice at this point. good luck!
 

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