Hard reset with unresponsive screen

[gapost]

How do I do a hard reset with an unresponsive screen? I have already done a lot of soft resets. Can't get screen to respond at all.

 

[DBDev]

You have a tutorial here: Nokia Lumia 928 hard reset

 

[gapost]

Those options depend on you being able to turn the phone off. The first sentence says, " Turn off your Nokia 928" With the screen unresponsive, I can't turn it off by sliding down the screen.

 

[Charlie Poels]

Did you actually read past the first sentence?

"If your phone isn’t responding, do the following:
Press and hold the volume down key and power key at the same time for 10-15 seconds until the phone vibrates. The phone restarts." :wink:

 

[gapost]

Did you actually read past the first sentence?

"If your phone isn’t responding, do the following:
Press and hold the volume down key and power key at the same time for 10-15 seconds until the phone vibrates. The phone restarts." :wink:

That is a soft reset and that didn't fix it.

I finally went on to windowsphone.com and sent a signal to erase the phone. That did a hard reset and now I can get the screen to work and set up the phone again.

 

[tk-093]

That is weird. I've never had a soft reset not fix the unresponsive screen and i've had it probably 20+ times.

 

[gapost]

Well I probably did it a dozen times and it still wouldn't respond. Anyhow, now we know resetting from windowsphone.com works.

 

[fd r]

You SENT A SIGNAL FROM WINDOWSPHONE.COM to your phone????!!!
Now HOW did you do that?

 

[gordonfink]

if your phone is registered to your windows account, you can log in, look under devices, and do it.