do you have a cover or case for your phone - it might be interfering with the proximity sensor on the front part of the phone - try to clean the screen
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do you have a cover or case for your phone - it might be interfering with the proximity sensor on the front part of the phone - try to clean the screen
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.