Identifying original display

[Lakshman Guntu]

Hi all,
My Lumia 920 screen cracked and I got it replaced today at a Nokia shop (not original Authorized service center, which I came to know only now) . After spending couple of hours with phone, I observed that corners of the screen are not rounded like the original one. I went back to the shop and argued with the person who serviced the phone that the display is not right...but he argued back that its original and asked me to prove it. I explained him that the original is curved at the edges but he is not agreeing for that.

I dont see any other difference apart from the rounded edges missing. What do you think i need to do? Is there any other way to check if the screen is original? I spent 200$ (10,000 rupees) just for the screen and I am really worried...in fact I really lost interest in using the phone .

Please suggest.

 

[WanderingTraveler]

Screen not using curved glass? STRIKE ONE.
Screen noticeably dimmer? STRIKE TWO.
ClearBlack gone? STRIKE THREE.

 

[Lakshman Guntu]

Screen not using curved glass? STRIKE ONE.
Screen noticeably dimmer? STRIKE TWO.
ClearBlack gone? STRIKE THREE.

1) Its not curved at all and I can see that at first glance
2) Yes I believe so but I am not 100% sure
3) Yes to some extent. I see the display even the screen is off (phone switched off) and I even compared with my wives Galaxy nexus.

Looks like I am ****ed and i need to kick his **** and get the money back...What a pain this is

 

[xandros9]

glass not curved? how does that look?

 

[gothfebrio]

interesting, perhaps a picture?

 

[Lakshman Guntu]

Sorry, I am not good with camera but below is what I could get. Its difficult to get the angle in the picture but I can feel it with hands and see it in real.
ONLY Cracked display is the original one.



New Display






I am not sure why preview is not coming for the pictures .. Anything I need to do?

 

[Lakshman Guntu]

Go to nearest nokia care centre and ask them if the display is genuine or not!! ??

I already did, but those guys are even not 100% sure which really surprised me. they dont even know that 920/1020 glass is curved at the edges. God save these guys

 

[Magnus Rydningen]

Maybe it's just the pictures, but the nokia logo looks a bit odd too.

 

[Lakshman Guntu]

I went to the ORIGINAL Nokia Service center (Confirmed with Nokia call center) and got the display replaced. New display is ORIGINAL . I can see its curved at the corners, Clear Black and all but its damaged. White light is leaking from the corners of the display and mentioned the same to service person, as usual he started arguing but finally agreed after showing another Lumia in the service center and agreed to change it .

He placed an order for a new one until then he asked me to use the New damaged display and come back in 7 days. What a DRAMA!

 

[Lakshman Guntu]

Finally this has been sorted. I gave the my phone to the Nokia care on 5th Nov as they told me that they are going to get a replacement device (Re furbished) . They told me I am going to get in 1 week which did not happen. I emailed Mr. Elop about the issue and he replied with the below and emailed couple of guys to take care of the issue. I received a re furbished phone a couple of days after this. ! Thanks everyone !

Hello there,
I am sorry that you have encountered these problems. I will ask my team to assist.
Regards,
Stephen