Looked down at my band and noticed . . .

[etphoto]

Don't know how or when I did it but was on my way to Florida and looked down at my band2 to get the time and noticed . . .

I bought it in January but paid $39 for Microsoft Complete for Band 2 US. Which, as the salesman explained it to me, we'll replace it not matter what. I hope they keep their word.

 

[Indistinguishable]

I bought it in January but paid $39 for Microsoft Complete for Band 2 US. Which, as the salesman explained it to me, we'll replace it not matter what. I hope they keep their word.

And that's how it's done! Complete pays off big time in situations like this. Keep us posted on how it goes!

 

[etphoto]

The only thing physical I was doing was lifting suit cases in and out of the car. Had to happen then but IDK.

Sent from my Surface 3

 

[anthonyng]

Sucks! But it's ok, I got complete for this very purpose!

 

[Laura Knotek]

Ouch!

I hope you'll get a replacement soon.

 

[Chintan Gohel]

That screen is small rly:

 

[etphoto]

Just an update. Took it to Microsoft Store this morning and had it replaced in 10 minutes, no questions asked. I loved the customer service.

As a side note, the store was pretty busy for 10:30 AM. I said something to the clerk that was assisting me and she said they are busy all the time. Good news.

Sent from my Surface 3

 

[Indistinguishable]

Just an update. Took it to Microsoft Store this morning and had it replaced in 10 minutes, no questions asked. I loved the customer service.

As a side note, the store was pretty busy for 10:30 AM. I said something to the clerk that was assisting me and she said they are busy all the time. Good news.

Sent from my Surface 3

Nice! Sounds like a great experience.

What store location is this? The Microsoft stores that I've been to are far from busy.

 

[etphoto]

Nice! Sounds like a great experience.

What store location is this? The Microsoft stores that I've been to are far from busy.

Sorry, obvious fact I left out of my message. Cincinnati.

Sent from my Surface 3

 

[Witness]

Don't know how or when I did it but was on my way to Florida and looked down at my band2 to get the time and noticed . . .

http://i.imgur.com/JZtvNA4.jpg

I bought it in January but paid $39 for Microsoft Complete for Band 2 US. Which, as the salesman explained it to me, we'll replace it not matter what. I hope they keep their word.

They will. It's why I always buy Complete. Heck, I was able to upgrade from SP2 to SP3 with Complete, but they wanted me to break the screen to do so. I couldn't bring myself to intentionally breaking it tho. Processed anyways.

 

[Laura Knotek]

Just an update. Took it to Microsoft Store this morning and had it replaced in 10 minutes, no questions asked. I loved the customer service.

As a side note, the store was pretty busy for 10:30 AM. I said something to the clerk that was assisting me and she said they are busy all the time. Good news.

Sent from my Surface 3

That's great to hear!