Looking to troubleshoot why HP hardware diagnostics stopped functioning in windows 10. May be related to Net Runtime update.

JM2023

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May 4, 2023
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  • What device you are using?
  • HP 17 inch Laptop.
  • What OS or Firmware is your device running on?
  • Windows 10 64 bit (Home v 21H2)
  • What steps have you taken already to try to fix the issue?
  • turned off the firewall. ran scan sfc with and without it in elevated prompt, and DISM commands. checked event viewer log. ran some sort of tune-up which seemed to adjust something. Don't have a log. have a zip file log of event issues, and then some specifications i believe. used troubleshooter to fix a search error in explorer. also reinstalled HP diagnostics and smart assistant after uninstalling them. I even updated them. i have restarted the system, rolled back some drivers that may have interfered due to some errors. that did not help.
  • If the issues are with a certain app, what version of the app are you running? 2.2.0.0
  • Are there any specific error messages you get? If so, what are they?
  • Error: (05/02/2023 08:00:02 AM) (Source: Application Error) (EventID: 1000) (User: )

    Description: Faulting application name: HpHwDiag.exe, version: 2.2.0.0, time stamp: 0x641cef7e

    Faulting module name: KERNELBASE.dll, version: 10.0.19041.2130, time stamp: 0xb0fac6c9

    Exception code: 0xe0434352

    Fault offset: 0x000000000002cd29

    Faulting process id: 0x5708

    Faulting application start time: 0x01d97d06c4a755b5

    Faulting application path: C:\Program Files\WindowsApps\AD2F1837.HPPCHardwareDiagnosticsWindows_2.2.0.0_x64__v10z8vjag6ke6\HpHwDiag.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report Id: a09de769-af60-45e5-9f43-1e9278ea3133

    Faulting package full name: AD2F1837.HPPCHardwareDiagnosticsWindows_2.2.0.0_x64__v10z8vjag6ke6

    Faulting package-relative application ID: HPPCHardwareDiagnosticsWindows

    Error: (05/02/2023 08:00:02 AM) (Source: .NET Runtime) (EventID: 1026) (User: )

    Description: Application: HpHwDiag.exe

    CoreCLR Version: 6.0.1623.17311
  • Error: (05/01/2023 11:11:29 AM) (Source: Application Error) (EventID: 1000) (User: )

    Description: Faulting application name: HpHwDiag.exe, version: 2.2.0.0, time stamp: 0x641cef7e

    Faulting module name: KERNELBASE.dll, version: 10.0.19041.2130, time stamp: 0xb0fac6c9

    Exception code: 0xe0434352

    Fault offset: 0x000000000002cd29

    Faulting process id: 0x6068

    Faulting application start time: 0x01d97c5858d4aa04

    Faulting application path: C:\Program Files\WindowsApps\AD2F1837.HPPCHardwareDiagnosticsWindows_2.2.0.0_x64__v10z8vjag6ke6\HpHwDiag.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report Id: 7b6b6dd2-7470-4e58-8b67-d521aa625f23

    Faulting package full name: AD2F1837.HPPCHardwareDiagnosticsWindows_2.2.0.0_x64__v10z8vjag6ke6

    Faulting package-relative application ID: HPPCHardwareDiagnosticsWindows

    Error: (05/01/2023 11:11:29 AM) (Source: .NET Runtime) (EventID: 1026) (User: )

    Description: Application: HpHwDiag.exe

    CoreCLR Version: 6.0.1623.17311

    .NET Version: 6.0.16

    Description: The process was terminated due to an unhandled exception.

i would like to see if there is a way known to fix this by repairing some strings of code, or settings, rolling back /replacing certain software with older versions, or something like that, instead of completely reinstalling windows or putting in a new installation on top of it with updates.
 

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