Lost text messages after desktop outlook sync

[mmundy]

Hi,

I lost all of my text messages after I started to use outlook 2013 desktop. What can I do? Can I fix and restore my text messages?
Thank you for your help!

Marci

 

[Coolknight1968]

Did you turn on "txt message backup" on your phone? If not... Problem.

 

[mmundy]

Yes, I did, but how can I restore the messages?

 

[TheContact]

You have to hard reset your phone to restore from the backup. It only gives you that one chance during initial setup to restore, so make sure you have cellular data when you set up.

 

[mmundy]

I did it when first time happend, but not solved the problem..I think after the sms loosing the phone backed up the messages and the backup is empty too..
The hard reset not bring back the text messages..

 

[jhguth]

No reason to every physically sync with outlook, you will only get headaches