Loud speaker on Lumia 920 (at&t) died, what's the best thing to do?

[toptier]

One minute the speaker was working, the next the speaker dies so no calls on speakerphone, no video sound, no alarms etc.

I have never had to return a phone to at&t before, so what is the policy on this? Do I take the phone back to at&t, call Nokia?

Purchased the phone in December 2012, have had absolutely no problems until now. Since it has only been ~3 months, I would hope I could get a replacement without buying a new one...but again not familiar with policies and/or fees associated with this situation.

 

[anon(5698912)]

I don't know either, but there is probably a at&t store nearby you so it wouldn't hurt to go ask them what they can do. Your phone is still probably under warranty with Nokia so you may have to send it to them.

 

[toptier]

Went to an at&t store as you recommended and they sent me to another store in the city which had a tech center. They replaced it with a refurbished device no problem.

 

[anon(5698912)]

So it seems like your happy with the no problems. Glad to hear. Yeah my mom dropped her 920 down some stairs and then landed on tile screen down so of course it broke and she went to the store and they recommended a tech company nearby that replaced the screen cheaper than Nokia was going to.