Lumia 920 is missing 'contacts+message backup' app in Settings

FXQA

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Jan 5, 2020
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Hi all,
My Nokia lumia 920 is running Windows 8.1 and is up to date (I did run 'check for updates').

However, the 'contacts+message backup' app is missing from Settings.
I looked carefully in Settings, it's not there, not sure why.
Maybe an accidental deletion from the App menu?

Just to be sure I did a soft reset and checked again. No luck.

Without it, I cannot save and transfer my text msgs to a new phone.

When I log into my Microsoft account on the web store, it shows that I already "own" the app (whatever this means)!

I cannot download it from the store app as it appears closed at this time.

So that's where I stand as of time.
Anyone knows why the app is missing or where I could download and install from?
Help is very appreciated.

Thanks, gracias, merci, cpaciba, arigato, cam o?n!
 

TechFreak1

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May 15, 2013
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Hi all,
My Nokia lumia 920 is running Windows 8.1 and is up to date (I did run 'check for updates').

However, the 'contacts+message backup' app is missing from Settings.
I looked carefully in Settings, it's not there, not sure why.
Maybe an accidental deletion from the App menu?

Just to be sure I did a soft reset and checked again. No luck.

Without it, I cannot save and transfer my text msgs to a new phone.

When I log into my Microsoft account on the web store, it shows that I already "own" the app (whatever this means)!

I cannot download it from the store app as it appears closed at this time.

So that's where I stand as of time.
Anyone knows why the app is missing or where I could download and install from?
Help is very appreciated.

Thanks, gracias, merci, cpaciba, arigato, cam o?n!

Have a look under "extras" in settings it might be under there.

Have you tried the transfer my data app?
 

FXQA

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Hi TechFreak1, first thanks a lot for your reply and my apologies for this late reply. I stopped working shortly after, started to look for work and then the crisis came and this issue slipped off my radar.

I did look in the extras. Nothing there except for all the versions #s of firmware, app, and builds.
 

TechFreak1

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May 15, 2013
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Hi TechFreak1, first thanks a lot for your reply and my apologies for this late reply. I stopped working shortly after, started to look for work and then the crisis came and this issue slipped off my radar.

I did look in the extras. Nothing there except for all the versions #s of firmware, app, and builds.

My apologies for the late reply, have been fairly busy myself.

Try this www.microsoft.com/en-gb/p/contacts-message-backup/9nblgggz57gm?activetab=pivot:overviewtab
 

FXQA

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Jan 5, 2020
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Thank you, I tried it and the page shows again that I already own the app despite not being able to find it on my phone.

Based on my online research, I think unless Microsoft reopens the download store on the phone so I can download the app, it will be beyond hope at this time.
I appreciate your help though.
 

TechFreak1

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May 15, 2013
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Thank you, I tried it and the page shows again that I already own the app despite not being able to find it on my phone.

Based on my online research, I think unless Microsoft reopens the download store on the phone so I can download the app, it will be beyond hope at this time.
I appreciate your help though.

Ah, that's a pity was hoping maybe the link would allow you to the launch the app.

Given Microsoft shelved the Wp 8.x store I don't think it will be any time soon. The only other option is risky as it requires jailbreaking using Wpinternals.

Sorry wasn't much help, good luck.
 

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