It turns on shows Alcatel logo then goes to a black screen. I performed a soft reset by holding down the power button for it to restart. A hard reset requires holding down both the power and volume key until there is an exclamation point on the screen, then press volume up, volume down, power, volume down. It restarts and gives you the 2 cog wheels showing that it is restoring back to factory settings. But even after this it does the same logo screen then goes to a black screen. Any ideas?