My Brand New T-Mobile Windows 635 Phone doesn't even work out of the box. B

[Mark]

MyT-Mobile 635 Wal-Mart Windows phone won't work straight out of the box. It's brand new

 

[Indistinguishable]

Can you be more specific? What about it isn't functioning well?

If it really is brand new out of the box, and not working, then you should be able to get it exchanged no problem.