My HTC Windows Phone 8.1 screen is dark and can't come on after restarting the phone?

[Windows Central Question]

My HTC windows phone 8.1 screen is dark and cant come on after restarting the phone.

Please i don't know what is happening to my window phone 8.1
the screen is just dark and before that it had a full battery .

the problem started when i restarted the phone and after that it just remain dark.

I have tried the volume down and power button but still yet it can not came on but when i plug it on charge a red light

shows that its charging. Please what can i do to get my phone bag to normal without losing my files and contacts even my chats.

Please i don't know what is happening to my window phone 8.1
the screen is just dark and before that it had a full battery .

the problem started when i restarted the phone and after that it just remain dark.

I have tried the volume down and power button but still yet it can not came on but when i plug it on charge a red light

shows that its charging. Please what can i do to get my phone bag to normal without losing my files and contacts even my chats.

 

[charlatan1978]

Re: My HTC windows phone 8.1 screen is dark and cant come on after restarting the phone.

Hi, try the soft reset (hold volume down + power until phone vibrates) with the phone plugged into the charger.

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