my phone is frozen and shutting it down wont do anything. help?

[behind the sea]

So, I was on Tumblr and I had to do laundry so I left it there and 10 minutes later I came back and tried to keep scrolling. to my surprise, the phone was frozen. the home button, back button, open tabs button, and the power button wouldn't work. I tried searching online (on my computer) of what would help and I can't do that trick where you hold the power button and the vol down button. In fact, my phone is right beside me and its still on the Tumblr page I left it on.

My phone is a Nokia 2 which means I cant access the battery. I tried waiting for it to turn off. (brightness is halfway and is been stuck since 9 this morning and it is now 2 pm.).

Please get back to me ASAP.
Thank you.

 

[climbnrocks]

I deal with phones all day! Unfortunately we do not sell Windows phones. Good luck! Where did you buy it?

 

[behind the sea]

I got it off of Amazon.

 

[Elky64]

I deal with phones all day! Unfortunately we do not sell Windows phones. Good luck! Where did you buy it?

Nokia 2 isn't a Windows Phone but Android.

 

[Elky64]

I got it off of Amazon.

Did the volume up + power button trick do any good or is your phone still froze?