Need help unlocking the Lumia 1020

you can't request 1020 att unlock via that site, it show can't be unlocked when put the IMEI. Must call an agent and explain it.
 
They won't unlock the 1020 unless u call in and get a rep that will actually do it. Some other thread suggested calling the international support number and ask them to unlock. Most reps if not all will direct you to the unlocking website and even without typing in anything else, as soon as you type in the IMEI #, it'll clearly tell you that the device cannot currently be unlocked. AT&T completely blocked unlocking on the Lumia 1020. You can try it yourself at http://www.att.com/deviceunlock
 
My experience with calling in is that they point you to the unlocking site as it takes a load off the reps.

Try to tell them that the site does not work for you or some other excuse why you can't access the site, and ask if they can do the unlock for you.
 

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