New AMD system crashing with BSODs. Any help greatly appreciated.

AAhmed79

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May 28, 2021
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My computer shuts down while booting up from a hibernated state and today it crashed just after booting into Windows.

Once running, it doesn't crash (except for once today just after logging into windows) and when i shut it down (instead of hibernating) and restart , its still fine.

Problem happens only when I hibernate my PC and then start it back up , it shuts down just after loading windows appears and then I have to manually start the PC again.

I updated the BIOS to the latest version, drivers that I checked using MSI dragon center are all updated. Very few apps installed. No anti virus apps.

Any help will be greatly appreciated.

Processor AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz
Installed RAM 16.0 GB
GFX card MSI 3070

Windows Is updated with the latest updates already (upto 21H1).

Using a NVMe Samsung 960.

PC is only 5 months old.

2 different Crash dumps uploaded on the links below:

https://1drv.ms/u/s!An7-PvmUeOuul1GCBdF2O4TT-ED1?e=ZMmIyo
https://1drv.ms/u/s!An7-PvmUeOuul1hBR2M8PK9nw7PR?e=tmmUvN

The steps that I've taken so far in trying to fix this:

- Increased hibernation file size to 50%+.

- Ran Windows Memory Diagnostic Tool

- Ran Memtest86 with 4 passes and no errors found.

- Ran chkdsk and sfc scannow too.

- Samsung Magician shows the NVMe health as normal.

- Currently running Driver verifier with all non-MS drivers selected.

- Updated all drivers to their latest version.

- BIOS updated to the latest version already.

- Clean installed Windows a couple of days ago .

- Windows updated with the latest patches upto 21H1.

- Very few apps installed ATM.

- PC is newly assembled 5-6 months ago.. and I didn't have this problem until a month back when I installed an android game emulator and my pc crashed with a BSOD after that and failed to recover which made me clean reinstall Windows again.

CPU is not overclocked.. nor is the GFX card.. RAM is running on XMP profile 1 on stated speeds on the box.

If you could analyze the crash dump, it'd help point to the exact cause sooner IMHO.

Thanks for your valuable time, very appreciated.
 

AAhmed79

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And another one.

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8073f513b50, Address of the instruction which caused the BugCheck
Arg3: fffff88911dd6c00, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2078

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 2101

Key : Analysis.Init.CPU.mSec
Value: 265

Key : Analysis.Init.Elapsed.mSec
Value: 9898

Key : Analysis.Memory.CommitPeak.Mb
Value: 74

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8073f513b50

BUGCHECK_P3: fffff88911dd6c00

BUGCHECK_P4: 0

CONTEXT: fffff88911dd6c00 -- (.cxr 0xfffff88911dd6c00)
rax=0000000100010001 rbx=ffffa6832b08a000 rcx=000000004273933d
rdx=0000000100010001 rsi=ffffa6831de00280 rdi=3333333333333333
rip=fffff8073f513b50 rsp=fffff88911dd7600 rbp=fffff88911dd7670
r8=0000000000500000 r9=5adb2d0b427390bd r10=0000000000000000
r11=ffffa6831de00290 r12=0000000000000000 r13=0000000000000000
r14=ffffa6832b08eae0 r15=00000000000001d5
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050202
nt!RtlpHpVsContextFree+0x380:
fffff807`3f513b50 8b4af8 mov ecx,dword ptr [rdx-8] ds:002b:00000001`0000fff9=????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

PROCESS_NAME: backgroundTaskHost.exe

STACK_TEXT:
fffff889`11dd7600 fffff807`3f5122e4 : 00000000`00000000 fffff889`00000000 00000000`00000000 00000000`00000000 : nt!RtlpHpVsContextFree+0x380
fffff889`11dd76a0 fffff807`3fbb3149 : 00000000`00001840 00000000`00000000 00000000`00000000 01000000`00100000 : nt!ExFreeHeapPool+0x4d4
fffff889`11dd7780 fffff807`3f4029cb : 00000000`00000000 00000000`00000000 ffffb32f`fe203dfe fffff807`00000001 : nt!ExFreePool+0x9
fffff889`11dd77b0 fffff807`3f7e93b4 : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : nt!SmFreeWrapper+0xb
fffff889`11dd77e0 fffff807`3f7e92d2 : 00000000`00000015 fffff889`11dd78c0 00000000`00000000 00000000`00000000 : nt!CmpBounceContextCleanup+0x54
fffff889`11dd7810 fffff807`3f6086b8 : 00000000`00000000 fffff889`00000001 000002a0`ab04fe70 fffff889`11dd7b40 : nt!NtEnumerateValueKey+0x4f2
fffff889`11dd7a50 00007ffb`b466d084 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
000000e8`8f07e738 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`b466d084


SYMBOL_NAME: nt!ExFreePool+9

IMAGE_NAME: Pool_Corruption

MODULE_NAME: Pool_Corruption

STACK_COMMAND: .cxr 0xfffff88911dd6c00 ; kb

BUCKET_ID_FUNC_OFFSET: 9

FAILURE_BUCKET_ID: 0x3B_c0000005_nt!ExFreePool

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c9913766-80de-cdf5-a1a8-15c856d3f064}

Followup: Pool_corruption
---------


Please can anyone help me figure this out?
 

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