no refund off Argos

[westentertainer]

argos would not refund for my 950 xl that was delivered when i had already purchased off CPW .they said the manufacture would contact me ,

surely this can't be correct

 

[Jason Siva]

Sounds like the person who dealt with your refund wasn't bothered. Normally they'd take it back if it's under the return day policy. They would have mentioned if it was something you couldn't return for a full refund

 

[westentertainer]

so they were telling lies then , i mean argos is on my bank statement ,

 

[anon(2523636)]

Distance selling regulations in UK say your right to cancel an order continue from the moment you order until 7 days after you receive the item. So therefore Argos, as the seller, are obligated to allow you to cancel for full refund.


Your right to cancel an order
The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.
This is the minimum consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to return your items.
As this seven-day working period is the time you have to decide whether to cancel, by law the seller can’t say that you must have returned the goods within this time frame.
Confirmation of your cancellation should be sent by email, letter or fax.

 

[Adam Chapman1]

Still waiting for the supplier to contact me to pick up my cancelled order that was delivered... On the phone again (6th time now) to Argos to chase it up... Let's see if I get told to call the supplier directly again..

 

[westentertainer]

Still waiting for the supplier to contact me to pick up my cancelled order that was delivered... On the phone again (6th time now) to Argos to chase it up... Let's see if I get told to call the supplier directly again..

so you are having problems to ?

 

[Adam Chapman1]

so you are having problems to ?

No end of problems. Got through to someone else. They are going to contact the supplier directly and give me a call back in 10-15 minutes. We'll see if that happens!!! Considering the suppliers phone lines apparently close at 5pm and don't work weekends (according to previous phone calls)

 

[mathewhayward]

I'm still waiting for my refund from my order I cancelled last Sunday

 

[Adam Chapman1]

My refund is "Pending" until the supplier collects up my order. They were meant to contact me for collection but haven't yet. I wonder if it is another email that they conveniently "didn't pick up".

I have a ?5 off voucher if anybody wants it?? Won't be ordering from Argos again that's for sure!

Once bitten twice shy.

 

[westentertainer]

what i don't understand is that on my bank statement it states taken by Argos ,so they have my money

 

[Adam Chapman1]

I may resort to phoning my credit card company and forcing them to issue a refund. That'll get Argos' butt in gear.

I'd suggest phoning up again, you'll likely get someone else who might be more useful...

Still no call back from Argos. What a surprise!!

 

[Brian McMahon]

Get it on twitter, normally that works quite well to hurry them up

 

[A_Pieman]

I cancelled my order by phone on Wednesday, just got a text

Hello, this is an important message from Argos. Microsoft have regrettably advised that, following some unexpected software issues, the release of the Microsoft Lumia will be slightly delayed. You will now receive you order no later than 18/12 and you will be notified once your order has been despatched. Apologies for any inconvenience caused and thank you for your patience

Tried ringing them, but they don't recognise the order so get told they are busy and I will have to call back... At least they don't keep saying my call is important they just drop it to show how important it is to them.

So I have cancelled again via their contact form.

I may end up having to send them a registered letter how very 21st Century.

 

[rickt1]

I cancelled my order by phone on Wednesday, just got a text


Tried ringing them, but they don't recognise the order so get told they are busy and I will have to call back... At least they don't keep saying my call is important they just drop it to show how important it is to them.

So I have cancelled again via their contact form.

I may end up having to send them a registered letter how very 21st Century.

Also cancelled on Wednesday and just received the same text. I never received a cancellation email but wasn?t worried before.

 

[Adam Chapman1]

Get it on twitter, normally that works quite well to hurry them up

I've tweeted them 8 times in the past 4 days. Nothing, absolutely nothing back from them..

 

[Brian McMahon]

I've tweeted them 8 times in the past 4 days. Nothing, absolutely nothing back from them..

Is it the @ArgosHelpers one your using?

 

[slysy]

Don't allow yourself to be fobbed off with the supplier. It's Argos where you bought it and it's Argos who you are legally entitled to a refund from.

Even their website says

You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

Source - Argos.co.uk Returns and Refunds

Make sure you are following the relevant procedure to return it at that link

 

[westentertainer]

yes they keep saying the supplier who are they? so if i took a samsung microwave back does that mean samsung have to refund me ,,i don't think so!

 

[rickt1]

If have a problem I think will take a print out of that page and the phone to my nearest store and ask for a refund

 

[westentertainer]

just had a call off Argos direct returns ,they are picking phone up on 22 dec , so it might turn out ok after all ,

will keep you posted .