Got my wife a Focus Flash six weeks ago. Stopped making any sounds after a week or two. Won't ring (vibrates), won't play sound on videos, sound on games, etc. She has hardly any apps. The volume is up. Speaker won't come on during calls either upon pressing the button. Just did a "hard reset" via the Settings|About, didn't help. Have taken out the battery, she's shutting down her phone at least once a day as the rep told her to. Can get signal through the headphones, tried the headphones in, pause, headphones out, unpause, didn't do anything either. Tried headphones in, pull out quickly, still no luck. Any ideas?