No stereo sound?

[Snoops8]

I don't get stereo sound anymore, at least not consistently. Awhile ago it was working just fine, but now when I listen to anything with headphones, it will project the sound using mono instead of stereo.

Sometimes I can fix the problem when switching to different sound modes randomly (SRS --> no effects--> equalizer) but I can't fix it using that method consistently. Plus, whenever I stop music playback it goes back to mono.

This occurs with everything...music, games, podcasts, OS sounds...

Forgive me if this has been covered before, I couldn't find it. Anybody have a solution other than a hard reset? Soft reset doesn't seem to fix it, at least not consistently.

 

[eric12341]

It might be your headphones, have you tried another set of headphones or an AUX in method? If it doesn't work with another set of headphones or via AUX in then your headphone jack may be on its way out.

 

[Snoops8]

Yeah, I've tried it with another set of headphones with the same result.

I hardly use the headphones, how could they be on its way out already? I've had the phone for only about two months. Anyways, sometimes switching the equalizer will make a difference, so I was hoping it was going to be a software issue.

Edit: I managed to get the sound to play in stereo by using the aforementioned equalizer trick, but the moment it played a new song it went back to mono.

 

[caliborn]

I had this issue about a month and a half ago with my Arrive. I thought it was my headphones so I went and bought another pair. Turns out my headphone jack was the culprit. Took it into Sprint and who told me I had to file an insurance claim.

Did that and a couple of days later had myself a replacement phone.

 

[ljkelley]

What phone is this? And which channel is not working? Left or Right?

 

[Snoops8]

What phone is this? And which channel is not working? Left or Right?

It's an HTC Radar, and the left channel is the one that doesn't always work.

Thanks for the advice everyone.

 

[Snoops8]

You guys were right it was a hardware issue. Resetting the phone didn't do anything. I called T-Mobile and received a new phone within a few days - just have to send the other one back.