Nokia Lumia 1520 camera doesn't work!!! Help!!!!

[Angel Casilla]

Hello, since a couple of days I have been having an issue with my 1520. When I try to take a pic, the cam just get black an do nothing. I am worried, I don't know what's happening. I never let it fall , always have a good level of battery, please help me!!!
EDIT: Hello. I bought the camera and it still doesn?t work. I just updated to 8.1 and it have the cam as activate in the action center. What can i do?? What could be the problem!!

 

[Angel Casilla]

Please help, someone pleas tell me what to do!!

 

[alejcisneros]

Soft reset your phone

 

[Angel Casilla]

I did it, doesn't worked. :/

 

[guillams]

It happened with my 925, and after uninstall Nokia cam and soft reset it worked!

 

[Angel Casilla]

It doesn't work for me. When the camera open, If I take a picture it says saving and het stocked

 

[guillams]

Did you updated to developer preview?

 

[Angel Casilla]

No i didn't.

 

[Angel Casilla]

I make an action shoot and make a 16s video and they where stored, but when I take a pic isn't saved

 

[guillams]

Are you saving it in the SD card?

 

[Angel Casilla]

Yes, but I changed to the phone and still doing the same

 

[Angel Casilla]

1 hour ago I took 2 pics and they where saved, when I tried the 3th I failed and get stucked

 

[guillams]

What about updating?
Cause it sounds like is a software problrm!

 

[Wam1q]

Try taking it to your nearest Nokia Care Centre.

 

[Angel Casilla]

This time, I changed to the front camera and I worked fine. When switched again to the main camera it presented the error :/

 

[Arie Vianza]

I think I also have this problem with camera. Just happened tonite. Damn.... I dunno what to do.... Now I'm tryin Recovery tool. (downloading phone software now).

 

[Angel Casilla]

I talked to a Nokia Care technician by email and he told me I must use the recovery tool. Let me know your results. I'll try it tonight.

 

[Arie Vianza]

I talked to a Nokia Care technician by email and he told me I must use the recovery tool. Let me know your results. I'll try it tonight.

I just finished using the Recovery Tool (read it in nokia troubleshooting page) and just tested it again.
Camera still BLANK >.< omg... Updated to Nokia Camera... Same... Blank...

If you wanna know the detailed version of my case, I posted updates on a thread here:
http://forums.windowscentral.com/nokia-lumia-1520/288553-help-lumia-1520-camera-not-working-blank-screen.html

EDIT:
Desperately I update my 1520 to WP8.1. The new OS is successfully installed. All fine but the Camera. Problem still persists. Blank. Blank. I think it's definitely hardware problem. Tomorrow i'll visit Nokia Care near my place.

 

[Angel Casilla]

Somebody told me it's the camera. I'll buy one to try. Anyone know where I can buy a original one?

 

[Beijendorf]

Somebody told me it's the camera. I'll buy one to try. Anyone know where I can buy a original one?

A new 1520 camera module? Unless you've stolen the phone or knowingly bought a stolen phone you should be fully covered by the hardware warranties from Nokia. Just let them worry about troubleshooting and repairs.