Nokia warranty for burn-in

chris7191

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Nov 23, 2012
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Hello, a quick question for anyone who has sent a device back to Nokia/MS:

I have a new Icon that came out of the box with burn-in somehow. If I RMA it to Microsoft / Nokia instead of Verizon, do you think they will just send me the same phone back, or will they actually replace it with another? Will I get a refurbished phone that has more issues?

Thanks!
 

anywhereanytime

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Sep 25, 2009
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Hello, a quick question for anyone who has sent a device back to Nokia/MS:

I have a new Icon that came out of the box with burn-in somehow. If I RMA it to Microsoft / Nokia instead of Verizon, do you think they will just send me the same phone back, or will they actually replace it with another? Will I get a refurbished phone that has more issues?

Thanks!

I think first 14 days - Verizon will exchange for NEW - even though they are not selling it. If beyond 30, return to Verizon who will ship it back Nokia ... call Verizon CS to verify.
 

osumorris2315

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Oct 31, 2013
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I've had plenty of experience with replacement lumias on Verizon. Over the phone is easiest and they just mail u a replacement. Refurbished yes, but all 5 of mine were in good cosmetic condition. I'd say the hardest part is waiting for someone to pick up the phone as they have u on hold for ever sometimes.
 

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