In another thread I mentioned that my first Surface Book had random hard-freezes. It turned out to be a HW issue best as I could figure, and I appeared to have gotten a lemon. My local Microsoft Store was initially going to have me go through the warranty exchange process - which bummed me out, because I had planned on being out of town next week and wanted my Surface Book to accompany me and they said it would take 3-5 business days to get a replacement.
Well I must have truly looked pathetic, because they took pity on me. They managed to go out back and give me a unit that was from someone who pre-ordered but didn't come pick up the unit. They have 48 hours to pick up a machine, and it had been 4 days, so they decided to give me his unit! I am so grateful.
So far, I've been running the same software that I did on the first box, without any lockups! This unit also started off correctly with the Windows/Device Setup procedure instead of to the lock screen with a default user (that unit was so bizarre).
With all the negative comments floating around, I thought I'd just mention that I love this computer so far. You can see how it gets very close to the Surface dream of having "more than a laptop". There are some moments with this computer that truly are impressive.
Love the Surface Book. Looking forward to what Microsoft does with a couple more generations of this device.
Well I must have truly looked pathetic, because they took pity on me. They managed to go out back and give me a unit that was from someone who pre-ordered but didn't come pick up the unit. They have 48 hours to pick up a machine, and it had been 4 days, so they decided to give me his unit! I am so grateful.
So far, I've been running the same software that I did on the first box, without any lockups! This unit also started off correctly with the Windows/Device Setup procedure instead of to the lock screen with a default user (that unit was so bizarre).
With all the negative comments floating around, I thought I'd just mention that I love this computer so far. You can see how it gets very close to the Surface dream of having "more than a laptop". There are some moments with this computer that truly are impressive.
Love the Surface Book. Looking forward to what Microsoft does with a couple more generations of this device.