Outlook email refuses to sync

[Alan Bundy]

The email on my Nokia Lumia Outlook Email folders used to sync with my email boxes on my other devices, e.g., Thunderbird on Windows laptops and desktop. It's just stopped doing it. When I press the sync button, it whirrs a bit, then declares that my inbox is uptodate, but leaves lots of emails in the inbox that I have previously deleted or filed from other devices. If I try to read these emails they turn out to be zombies. I get the error message "We're sorry we couldn't complete the download. Please try again later.". New emails, on the other hand, i.e., ones that are in the inbox on other devices, display fine.

I've looked in the email settings to see if I've inadvertently set some flag wrongly, but I can't see anything relevant.

Is this a known bug resulting from from some recent faulty update? Does anyone know how to cure it?

Thanks.

 

[zocster]

What firmware are you running on the 640? Is the outlook app up to date in windows store?

 

[Alan Bundy]

My firmware is 02177.00000.16075.33004. My phone update status is uptodate. I assume that includes the update status of the outlook app, as I can't see any other options in the settings to update it.

I suspect the problem is the opposite, i.e., that a recent update of the app has caused it to start behaving badly.

 

[Alan Bundy]

By some miracle, my email app has suddenly started behaving properly and syncing with the email system. All the 'zombie' emails have disappeared. I can't think of anything I've done that could have caused this recovery, but I'm not complaining.