Phantom ghost touches

[Marcin Dabrowsky]

Bought a shiny new SP4 with touch keyboard and was super excited until I got to the setup screen. Ghost touches showing up all over the screen. With and without screen protector.

Seems like middle to top portion of screen not registering touches and when it does it registers touches all over the screen.

Ugh.

Have to go back to best buy tomorrow.

Anyone heard of this happening?

Posted via the Windows Central App for Android

 

[Steven0706]

Sounds like the hardware issue. Sorry about that.

 

[Marcin Dabrowsky]

Just wanted to update, replaced with another sp4 and everything seems fine. Hello works great.

Having color issues with switching colours in edge but that's software issue. Battery seems ok.

Light bleed on bottom of screen in several spots but tis the joy of LCD.

Posted via the Windows Central App for Android

 

[garak0410]

I'm having the same issue on my Surface Pro 4, brand new. It is possible a firmware/driver update in the future can fix this? I don't want the hassle of returning it right now.

 

[garak0410]

I'm having the same issue on my Surface Pro 4, brand new. It is possible a firmware/driver update in the future can fix this? I don't want the hassle of returning it right now.

I exchanged mine last night and no more phantom touches or flickering when looking at embedded video on Edge. Still experiencing Video Driver crashes but I expect that until that is resolved.

 

[Ferrr]

I have a Surface 3 LTE, purchased in October 2015 with all updates duly installed. On the screen appear random clicks, like if I was touching it (but I don't) at full speed, making appear menus, opening files, starting apps etc. making the device unusable.

I had reset the device to no avail.

Additionally, I experienced other problems:

- "Autorotate on" appears on the screen when working with the keyboard attached (so, not rotating at all) stopping the device for some seconds.
- A full charge needs 5-6h, with the device plugged in and switched off. If you want to work while charging the device, you will have a hard time: it charges extremely slowly (12h minimum needed) and in most of cases, if you have 2 or 3 "normal" (not very high energy consuming) apps open at the same time (outlook, word, edge), the device will keep on discharging, even plugged in.
- The device loses battery when on sleep mode at a very alarming pace (around 5% per hour)

I purchased the device in the US and I work in Russia. Now, with a worldwide guaranty, and in spite of having a filial in Russia, Microsoft asks me to ship the device, to pay for the shipping, to be delivered the new one in the US, and to pay the shipping again to my home in Russia...

And the screen problem is known since 3 years, with thousands of people complaining on forums.

Shame to Microsoft to keep on selling these crappy devices.

If you don't know how to make computers and how to deal with customers, please stay away and let others like Apple do that.

I deeply regret the day when I entered the Microsoft store to buy this piece of (s...).