- Jun 27, 2015
- 18
- 0
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Phone Crisis: Lumia 640 Lock screen outlined in yellow, can't unlock/gain access
I can't get past the lock screen on my Lumia 640. I try to slide it up to access the PIN entry pad and it doesn't respond. I was in the settings area earlier and must have enabled some kind of voice narration -- I'm now told in a female voice when I increase the volume or double tap the screen, but I still can't get to the unlock pad. Also, the start screen, and the three bottom buttons on it when I touch them, are now outlined in yellow. I'm frozen out of using my phone. I've tried rebooting.
Any help would be appreciated immeasurably.
I can't get past the lock screen on my Lumia 640. I try to slide it up to access the PIN entry pad and it doesn't respond. I was in the settings area earlier and must have enabled some kind of voice narration -- I'm now told in a female voice when I increase the volume or double tap the screen, but I still can't get to the unlock pad. Also, the start screen, and the three bottom buttons on it when I touch them, are now outlined in yellow. I'm frozen out of using my phone. I've tried rebooting.
Any help would be appreciated immeasurably.