Please tell me how to troubleshoot my new phone, it is a Windows phone everything is frozen?

[Windows Central Question]

please tell me how to troubleshoot my new phone is a windows phone everything is frozen

when i press the buttons everything is stuck

 

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Re: please tell me how to troubleshoot my new phone is a windows phone everything is frozen

Try holding the Volume Down + Power buttons until the phone vibrates and reboots. About 10 seconds. If problems persist try going to Settings > about > reset your phone.

If you still have issues take it back to the store you purchased it from for an exchange.