Print/Fax unable to connect to scanner

[weybrew]

I want to scan an item with my Canon Pixma MG2522, the only scanner I have USB connected to my Win 10 PC, but when I click on "NEW SCAN" I get the msg that the computer is trying to connect to the scanner...then everything freezes and I can't close the program without using TASK MANAGER. This happens when I use Win 10 P Scan/Fax. I have also tried a 3rd party program called NAPS2 with exactly the same results. I have another of the same printer USB installed on a second Win 10 PC and both scanning programs work with no problem. Can anyone help?

 

[Ryujingt3]

Firstly, this is more suited to the 'Ask a Question; forum so perhaps mods can move it there?

Did you install the drivers from Canon from the site below? It may be that the standard Windows 10 drivers provided by Windows 10 ma not work properly.

https://www.canon.co.uk/support/con...type=drivers&language=&os=windows 10 (64-bit)

 

[weybrew]

Have reinstalled drivers and scanner is now running properly. Thanks, Ryujingt3.